A great business telephony solution for SME business
November 26, 2019

A great business telephony solution for SME business

Jacob Martin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HotTelecom

HotTelecom is being used by my entire company as a telephony solution. Virtual phone numbers, fax, and PBX have been provided by them. Our customer support receive all the incoming calls to a toll-free number, and each specialist can redirect calls to one another one or to a manager of a higher level. We also use call recording service to make regular check-ups and to be sure that our customers are satisfied with the help provided.
  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
  • Outbound calls feature activation through an email request.
  • Call statistics data have to be downloaded in CSV files.
  • Telecom cost reduction.
They are very quick in responding and managed to help me with some issues I’ve been faced with.

Do you think HotTelecom delivers good value for the price?

Yes

Are you happy with HotTelecom's feature set?

Yes

Did HotTelecom live up to sales and marketing promises?

Yes

Did implementation of HotTelecom go as expected?

Yes

Would you buy HotTelecom again?

Yes

If you are looking for an easy to set up and operate phone system for your company, then HotTelecom is a great choice. If and when you ever want to make any changes in your online telephone network, it is easy to log in and take care of it in a personal account on the website.

HotTelecom Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
Call reports
6
Answering rules
9
Call recording
10
Call park
9
Call screening
8
Message alerts
8
Audio conferencing
8