Flexible VoIP business solution with great IVR service
December 04, 2019

Flexible VoIP business solution with great IVR service

Valeria Tkachenko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HotTelecom

Our company purchased a virtual phone number and an IVR as an additional service for it. It is used for the whole organization, especially by our customer support team.
  • Free test/trial of a phone number
  • Custom design of IVR tree
  • Different languages available for IVR speakers
  • No hidden costs
  • Nothing at all. We are satisfied with the product and customer support
  • Our clients are connected with the correct manager by using our IVR tree while calling the company.
We are totally satisfied with help Customer Support. They were quick and responsive.

Do you think HotTelecom delivers good value for the price?

Yes

Are you happy with HotTelecom's feature set?

Yes

Did HotTelecom live up to sales and marketing promises?

Yes

Did implementation of HotTelecom go as expected?

Yes

Would you buy HotTelecom again?

Yes

If you need your clients to get the right manager/department just by dialing the additional number - HotTelecom is your choice. They can help to set up everything and can record professional voice greetings.

HotTelecom Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Call reports
8
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Audio conferencing
9