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December 29, 2021

Okay

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hubdoc

We use Hubdoc for all expense tracking. Miles better than keeping paper receipts and easy to use tags.
Good for recurring invoices and bills.
Nice that you can publish right to QBO (we use QBO for all accounting).
  • Tags
  • Recurring bill tracking
  • Cloud receipt storage
  • Can't select more than one receipt at once
  • doesn't auto-pull info from receipts unless they're super clear PDFs
  • Doesn't auto-populate the payment account code for QBO even if you've already tagged the receipt with a tag bearing the same name as the payment account code
  • When typing a new supplier name, you can type the new name, then select "+ new supplier" in the dropdown, and then you have to type the new name all over again.
  • Would be MASSIVELY HUGE if instead of creating 2 new line items for a receipt that includes sales tax (literally every receipt) you could just click a "includes sales tax" button before publishing to QBO. Would save ~60% of my time on Hubdoc.
  • Saving receipts in cloud
  • Publish to QBO
  • Saves maybe 20 mins a day on accounting
Have only used FreshBooks otherwise, not comparable

Do you think Hubdoc delivers good value for the price?

Yes

Are you happy with Hubdoc's feature set?

No

Did Hubdoc live up to sales and marketing promises?

No

Did implementation of Hubdoc go as expected?

Yes

Would you buy Hubdoc again?

No

If you're the one using hubdoc daily for a company with a high volume of receipts, sorry. You very quickly find the holes in their UX/UI. Integration of some AI with their software that recognizes frequent moves or sequences within an enterprise's hubdoc account would take these guys to the next level. But it is extremely tedious in my opinion. I would recommend this only for companies where a massive chunk of expense are recurring or from the same set of vendors. If you're all over the place then this doesn't save a ton of time in my experience.