Super Easy to setup and get started, but comes with a slightly expensive price tag
March 15, 2022

Super Easy to setup and get started, but comes with a slightly expensive price tag

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with HubSpot Service Hub

We needed a tool for our email customer support and we've been users of the Hubspot CRM for a long time. With the Hubspot Service Hub, we can not only manage our CRM contacts, but also get to know on the timeline view when a contact sends us a ticket via email. Service Hub is super easy to setup and offers some very reliable ways to communicate with our prospects and customers.

The training needs for the platform was minimal and our agents loved the UI.
  • Super Easy to Integrate and get started
  • Simple Interface reducing the training needs
  • Integrates seamlessly with Hubspot CRM in the timeline view
  • Allows configuring workflow rules
  • Customer Portal for customers to track tickets
  • Tool is pretty expensive
  • The pricing should not scale with contacts as it gets very expensive at scale
  • Customer Support could be done better
  • Has helped improve and automate our customer support
  • Reduced our staff training needs as it has a good interface
  • Cost has been on a higher side as it scales with the number of contacts
Hubspot Automations are very powerful has it provides a drag-and-drop interface to create journeys on doing automation. It integrates seamlessly with the Hubspot CRM and the integration is much deeper and powerful

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Would you buy HubSpot Service Hub again?


- Extremely effective tool for customer support
- Workflow feature to automate scenarios is very useful
- Very easy to setup and start using
- The training needs for the tool are minimal

HubSpot Service Hub Feature Ratings

Organize and prioritize service tickets
Ticket creation and submission
Ticket response