Insurance Agency Owner
October 08, 2022

Insurance Agency Owner

Derek Cataldo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

Human Interest is my 401K provider. They interact directly with my payroll company and handle the contributions and reporting. They remove a ton of the fees that I had to face with my previous provider, and they respond timely. I am a newer user but have been happy so far.

Pros

  • No or low fees
  • Response time on emails
  • Nice interface
  • Easy to manage online accounts

Cons

  • 1st deduction did not go smoothly
  • Faster email response when issues arise
  • Less fees
  • Easier to use interface
  • Direct customer service rep
Human Interest mades it smoother and easier to manage 401K's.
It would be a 10 but my first payroll was not processed properly.
Lower fees/ more personalized service/ better user interface

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

No

Would you buy Human Interest again?

Yes

I am only using Human Interest for our 401K plan but am happy so far.

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