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docStar is a document management software offering that was acquired by Epicor in 2017.https://dudodiprj2sv7.cloudfront.net/product-logos/KF/z9/PVMZRMZRFLPF.JPEGdocStar ReviewI was a former student assistant at the University of Washington, so I am not sure if it was used in the entire organization. However, our department used the system on a consistent basis. We used docStar to save documents and make them easier to access once they had been entered into the database. It helped us organize documents based on their content, through the templates we were able to create. It also made it easier to retrieve documents, because we could organize the title the way we wanted to by use of the templates.,Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization. We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again. The functionalities are straight forward, so it is not hard to use the docStar system.,There are constantly errors that make it difficult to understand the problems. It made our department work with the IT support desk on a consistent basis to get docStar to work. When creating templates, it is better to have more settings to limit the entry of the person scanning the document. For example, I had a hard time, when trying to limit people to two letters and five numbers. More functionalities on the back end would be great. The search functionality is sometimes not accurate. We would search for a document, and the search result would not show anything. Once we went into a specific folder, we were able to find the document.,6,Jabber, Adobe Acrobat DC, OneNotedocStar Huge Future Help With AccountabilityIt is being used across the whole organization as a paperless solution. The two biggest pros to this that we have found as an organization is that it is has reduced the cost of paper/printing and toner in general and it has brought our technological understanding to the rest of our employees as well. We are implementing tablets and other processes to help the solution grow more efficiently throughout our organization. The other big pro to docStar is that there is the capability of annotations of notes as we are still wanting to keep accountability to the users so they can annotate notes on things such as order acknowledgements and other documents in docStar. docStar has helped our company effectively move further technologically and productively as well as efficiently with going paperless and still keeping the productivity and accountability we are wanting.,Annotations of any notes that we are wanting from an end user and they are saved right back to the program. Approval and disapproval process for any documentation needing this such as accounting documentation. Import and export of xml documents and emails have been helpful especially as we have a lot of mass imports and exports to our ERP system.,The interface for the network paths and the setup of the users is simplistic. We would like to be able to integrate with a lot more than Active Directory and other programs.,10,We have saved almost 10,000 dollars a year just in toner cost. We had to implement some up front cost for tablets and other computer aspects but the initial cost of this was about 3,000 to 4,000 dollars. docStar has saved us an instrumental amount of money and will so in the future as well.,Syspro 7, Spiceworks, Cisco Unified Communications Manager (Call Manager)Cumbersome, Time-Consuming & Not At All IntuitiveIt is being used to store corporate documents such as Tenant Leases, Operating Agreements, Closing Binder documents. Although it was meant to be used company-wide, I am the only one who knows how to store documents on it because the process is cumbersome and the others in my office have decided not to pursue learning the system and instead rely solely on me to save documents to DocStar. A few other people in the office are able to retrieve documents -- the rest ask me to retrieve for them because they find the system confusing and not at all intuitive.,I do not have any strengths to report. It is much easier to store/retrieve/email documents directly from our company's network/shared drive than to navigate the many steps of DocStar.,The procedure to save documents is cumbersome -- too many steps. The naming process is not intuitive. Emailing large documents from DocStar can be impossible -- if a document is large, we sometimes are unable to email it from DocStar. Customer support has not been good. Training is confusing, and even after training sessions, we do not fully comprehend how to use the software.,1,Negative: Time-consuming. Negative: Not at all intuitive -- our team is frustrated and confused by it, and have basically given up on trying to learn how to navigate it. Negative: Waste of our company's financial resources. Negative: Poor customer support.,,QuickBooks Pro
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DocStar
6 Ratings
Score 8.6 out of 101
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DocStar Reviews

DocStar
6 Ratings
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Score 8.6 out of 101
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Beza Yihun profile photo
August 22, 2016

"docStar Review"

Score 6 out of 10
Vetted Review
Verified User
Review Source
I was a former student assistant at the University of Washington, so I am not sure if it was used in the entire organization. However, our department used the system on a consistent basis. We used docStar to save documents and make them easier to access once they had been entered into the database. It helped us organize documents based on their content, through the templates we were able to create. It also made it easier to retrieve documents, because we could organize the title the way we wanted to by use of the templates.
  • Templates - By being able to create templates for each document type, it made organizing files much easier. It also made the titles similar in format, which also allows for better organization.
  • We were able to scan documents directly into docStar, which helped us eliminate extra steps. For example, if we were missing a page from a document, and we received it at a later time, we could scan just that page into docStar as opposed to scanning the entire document again.
  • The functionalities are straight forward, so it is not hard to use the docStar system.
  • There are constantly errors that make it difficult to understand the problems. It made our department work with the IT support desk on a consistent basis to get docStar to work.
  • When creating templates, it is better to have more settings to limit the entry of the person scanning the document. For example, I had a hard time, when trying to limit people to two letters and five numbers. More functionalities on the back end would be great.
  • The search functionality is sometimes not accurate. We would search for a document, and the search result would not show anything. Once we went into a specific folder, we were able to find the document.
For a smaller department, such as ours, docStar was efficient in the way we used it. When docStar went down, we were not heavily reliant on the database, which made it easier for us if we did not get the documents we wanted in a timely manner. For a bigger company and a bigger department, I would assume that docStar would create more problems. With the inaccurate search results, it would make it much more difficult to go to a folder on an individual basis, trying to find these specific documents.
Read Beza Yihun's full review
Jeremy Smith profile photo
August 19, 2016

Review: "docStar Huge Future Help With Accountability"

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is being used across the whole organization as a paperless solution. The two biggest pros to this that we have found as an organization is that it is has reduced the cost of paper/printing and toner in general and it has brought our technological understanding to the rest of our employees as well. We are implementing tablets and other processes to help the solution grow more efficiently throughout our organization. The other big pro to docStar is that there is the capability of annotations of notes as we are still wanting to keep accountability to the users so they can annotate notes on things such as order acknowledgements and other documents in docStar. docStar has helped our company effectively move further technologically and productively as well as efficiently with going paperless and still keeping the productivity and accountability we are wanting.
  • Annotations of any notes that we are wanting from an end user and they are saved right back to the program.
  • Approval and disapproval process for any documentation needing this such as accounting documentation.
  • Import and export of xml documents and emails have been helpful especially as we have a lot of mass imports and exports to our ERP system.
  • The interface for the network paths and the setup of the users is simplistic. We would like to be able to integrate with a lot more than Active Directory and other programs.
I don't think this is a real good solution for companies that are needing their information in a paperless way that needs to be critiqued all the time. This is a good situation for a company that can use it for all the documentation from their ERP system or other programs and still have accountability but only having to have the document approved or disapproved or critiqued once or twice.
Read Jeremy Smith's full review
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August 18, 2016

DocStar Review: "Cumbersome, Time-Consuming & Not At All Intuitive"

Score 1 out of 10
Vetted Review
Verified User
Review Source
It is being used to store corporate documents such as Tenant Leases, Operating Agreements, Closing Binder documents. Although it was meant to be used company-wide, I am the only one who knows how to store documents on it because the process is cumbersome and the others in my office have decided not to pursue learning the system and instead rely solely on me to save documents to DocStar. A few other people in the office are able to retrieve documents -- the rest ask me to retrieve for them because they find the system confusing and not at all intuitive.
  • I do not have any strengths to report. It is much easier to store/retrieve/email documents directly from our company's network/shared drive than to navigate the many steps of DocStar.
  • The procedure to save documents is cumbersome -- too many steps.
  • The naming process is not intuitive.
  • Emailing large documents from DocStar can be impossible -- if a document is large, we sometimes are unable to email it from DocStar.
  • Customer support has not been good. Training is confusing, and even after training sessions, we do not fully comprehend how to use the software.
It is not appropriate if you have a file, such as a lease, that is constantly updated/added to with amendments, as we have not been able to find a way to automatically add the new pages to the existing document -- for instance, in a .pdf in Word, you are able to merge two documents -- we have not been able to do this in DocStar and instead have to re-scan/save the entire document when we have updates. DocStar is much more time-consuming than simply saving documents in Word to a drive, and we have not found any real benefits to DocStar.
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DocStar Scorecard Summary

About DocStar

DocStar is a browser-based enterprise content management and process automation platform. The vendor says the product is easy to implement and use—both in the cloud and on premises. DocStar aims to empower organizations to work smarter, reduce costs, and invest in growth.

DocStar Competitors

Esker, Highland, LaserFische

DocStar Technical Details

Operating Systems: Unspecified
Mobile Application:No