Item: Human Interest
Rating: 8
Author: Kmel Grewal

Overall Satisfaction with Human Interest

Use Cases and Deployment Scope

We use Human Interest for all our 401(k) needs. We needed a company that was full service and Human Interest is exactly that.

Pros and Cons

Pros

401(k) needs
Online access to employee accounts

Cons

Customer service

Human Interest Partnership

This has streamlined our business. Human Interest takes out the middle man for employees, and they can get the assistance they need with their questions from a direct source.

Usability

Human Interest has been simple and easy.

Key Insights

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

Likelihood to Recommend

I think Human Interest is great but the customer service is not that good. As a business, we want responses fast, but sometimes it takes weeks.

Comments

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Easy peasy 401(k) service