Great company that needs better onboarding
February 26, 2025

Great company that needs better onboarding

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

We use Human Interest to process our 401K plan. Human Interest does the work for the most part.

Pros

  • Handles the 401K plan and any plan changes
  • fairly easy to use dashboard
  • Sends updates as needed to staff

Cons

  • Processing payments/credits in a more timely fashion
  • communication via email when dealing direct with HI staff
  • Better onboarding process
  • We have had a steady enrollment
  • Provides incentive for new hire
Onboarding could be better and communication with staff could be better. I have had to reach out to my broker to be the go between because emails are not answered or questions are not answered.

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

No

Did implementation of Human Interest go as expected?

No

Would you buy Human Interest again?

No

I would say Human Interest is easy to use once you figure out the quirks.. it is best used by an experienced HR person. If you do not have a ton of experience with 401K plans, it is not easy to use in the beginning. The payment schedule is also not timed with your contribution dates.. this can make reconciling difficult.

Human Interest Feature Ratings

401(k)
7.8
Administration and Recordkeeping
5
Payroll Integration
8
Compliance Maintenance
8
Plan Flexibility
8
Filings and Disclosures
9
Ease of Enrollment
9

Comments

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