Human Interest Review
July 10, 2025

Human Interest Review

Kathy Arroyo | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

So Human Interest is our 401k servicer. They integrate perfectly with our payroll company and you can do real-time updates as far as your contributions or redistributing funds. I was part of the implementation team that rolled from another 401k provider to Human Interest. It was very simple. We did it right at the end of the year. They were still able to meet all of our deadlines even though it was a very quick turnaround. And our employees are very happy with it.

Pros

  • One of the things I've heard from a lot of employees was rolling their old, not from our previous provider, but from other companies that they had, rolling those 401k monies over into the system, super easy. They gave us templates, a perfect email address that we could just send everything to. Everything went really smoothly with those. So all of our previous 401k were rolled in with the stuff that we just moved from our other provider.

Cons

  • The only thing I can think of right off hand is that there's a day delay when we look at our total. So for instance, we heard the other day that there was a rally in the markets on Friday and that everybody had supposedly recouped all of their losses from March. We actually had to wait the whole weekend until Monday to log in to actually see what those were. And I know real time is really, really hard, but anytime we could get something faster, that would probably be my only.
  • So we've been with them right at six months now. And so I would say I don't specifically have ROI details, but I know our employees are very happy with it.
Because of the speed of our implementation, they kept up and got everything moved over from Empower into their platform. So it was really good.
I would say they're very transparent. They also provide monthly updates. You can actually see if there were any fees. It's right there on their homepage, when you log into your portal, it's right there. You can see what the fees were, what they were specifically for, and it's all right there.
Everything you need is right there on the homepage and they've got service that you can just click and or call and they're there if you need anything.
So we had previously been with Empower, which is another 401k. They're substantially larger. Their web platform is very bulky. Their compliance was hard to get information from. We really liked when we talked with Human Interest Implementation Team that we could get pretty much right to the top. I mean, if we wanted to talk to their COO, we could do that and that all of their compliance stuff just seems to be tied in as the compliance director. That's really important to me.

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

I would say for small companies it worked really well. We have less than a hundred employees and like I said, implementation was super fast. I honestly don't know how it would be for a larger company, but their customer service has been great. Anytime we've needed anything, we can just call.

Human Interest Feature Ratings

401(k)
Not Rated
Administration and Recordkeeping
Not Rated
Payroll Integration
Not Rated
Compliance Maintenance
Not Rated
Plan Flexibility
Not Rated
Filings and Disclosures
Not Rated
Ease of Enrollment
Not Rated

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