Empower your team to communicate with customers via text messaging
November 15, 2018

Empower your team to communicate with customers via text messaging

John Dezember | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hustle

Hustle is primarily used by Enrollment Services department and Student Success Coaches to communicate with prospective and current students about important information, deadlines, and events. While other services can only broadcast messages, Hustle enable two-way communication. The dialog between the sender and recipient allows for a more personal touch and lets us quickly answer questions.
  • Very easy to start using
  • Excellent customer service
  • Immediate results
  • Very nice mobile apps
  • Depending on the size of your contact list, the cost can get high
  • While you can use the service for almost any type of text messaging, some of the interface is definitely geared for political/event use.
  • We have seen higher response rates with messages sent from Hustle compared to email or social media.
We have also used RAVE and Google Voice to send text massages. RAVE does not allow for one-to-one communication with recipients an Google Voice does not let you easily communicate with list of contacts and lacks the interface for canned responses. Neither provides the quality reporting that is available in Hustle.
Hustle is best suited for messages that require a response, like Yes/No for RSVP or asking if they need more info about a topic. We use Hustle to communicate with students in higher education to inform them about important information like upcoming payment deadlines or to encourage attendance at events like orientation.