Amazing options and great customer support!
January 21, 2020

Amazing options and great customer support!

Georgios Samaras | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Cloud File Storage

EMISIA has been using IBM for all its data storage needs to secure privacy within its own network and take advantage of all file-sharing options companywide. The whole organization has been involved in its implementation and so far our work network runs it to support day-to-day operations, such as NFS shares and constant backup needs. So far so good!

Pros

  • Backup options.
  • Performance provisions.

Cons

  • More flexibility in storage option, although the limit of 12 TB is quite good.
  • A more detailed manual when it comes to the implementation of the software in the company.
  • Helped us with quicker access to online storage space.
  • Never experienced any security concerns since its implementation.
IBM is well known for its amazing design and programming, plus server connectivity, so it made sense to first try their packages and then make a final decision on which one suits the company best. The amazing customer support and quick responses helped us understand everything about its use and options. It was quite easy to choose them over the others.
That is the most important part of their services. Anytime I had questions about interface issues or technical support, there were absolutely no questions left unanswered. Their customer support is there 24/7 to answer any questions. Additionally, Cloud File Storage is getting updated constantly and after every update, we receive a detailed notification of those changes. Kudos!

Do you think IBM Cloud File Storage delivers good value for the price?

Yes

Are you happy with IBM Cloud File Storage's feature set?

Yes

Did IBM Cloud File Storage live up to sales and marketing promises?

Yes

Did implementation of IBM Cloud File Storage go as expected?

Yes

Would you buy IBM Cloud File Storage again?

Yes

It depends on the size of the company, or the needs of management to run day-to-day things on massive or small storage packages. The most important thing to keep in mind is the durability and amazing connectivity of IBM's storage options, so with that being said if you need to run massive amounts of data on a daily basis and use file sharing then you can safely try it and see if it works well with you. Its interface is also extremely good.

IBM Cloud File Storage Feature Ratings

Infrastructure-as-a-Service (IaaS)
8.0
Service-level Agreement (SLA) uptime
8
Dynamic scaling
7
Elastic load balancing
10
Pre-configured templates
7
Monitoring tools
8
Pre-defined machine images
8
Operating system support
9
Security controls
7

Comments

  • Prem D'Cruz | TrustRadius Reviewer
    Prem D'Cruz
    (Vendor Representative) commented 3 years ago
    Thank you so much for your excellent review. We will contact you by e-mail for a follow up.

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