Great product, with a few kinks being ironed out on the horizon
January 20, 2017

Great product, with a few kinks being ironed out on the horizon

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Streaming Manager (Ustream Pro Broadcast)

Overall Satisfaction with IBM Cloud Video (including Ustream)

Implementing was easy, though concerns about how lead gen was captured and how customers are reminded of events appeared after full usage; limitations were not apparent during initial product assessment.
Once implemented, Ustream is easy to use and maintain.
IBM Ustream has allowed our company to scale webinar and training efforts. This is used both internally and externally across our sales, support, customer success, and marketing teams.

Pros

  • Automation/scheduling of prerecorded videos to be broadcasted to a wide audience.
  • Lead generation.
  • Included chat functionality for customer/prospect interaction.

Cons

  • Gathering details around who has attended repeated webinars.
  • Waiting on updated registration system which will provide calendar invites and reminders to customers about upcoming events.
Ustream has reduced the amount of time spent on managing training efforts, affording resources time in other places.
  • None
Ustream was one of few vendors who provided the ability to broadcast prerecorded events. Ease of use was a major factor in our purchasing decision.
Ustream excels in scenarios where organizations need to broadcast live or broadcast prerecorded videos. The system is weak in the area of integration into CRM (Salesforce) for the purposes of non-manual lead capture. The system was also initially weak in the area of a registration gate providing reminders and calendar events to attendees, though I understand this will be fixed very soon.

Support is quick to respond and help. Although a few bumps [have occured] along the way, IBM has been quite helpful in our usage.

Comments

  • Bob Lee | TrustRadius Reviewer
    Hello. I'm Bob with the Voice of the Customer team here at Ustream, an IBM Company. Thanks very much for taking the time to review our platform. Understanding your needs is crucial in driving our efforts to build even more value into our solutions so we really appreciate your insights. And you are correct... we are working to improve how we integrate with CRMs and Marketing Automation systems. We'll keep you posted on our progress and will continue to strive to earn your business.

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