New User

Work orders — we use them to report and track issues. The database maintains a history of submissions and includes contact information so the appropriate personnel can be reached for troubleshooting or to gather additional information on work orders.

A single environment for reporting and tracking issues.

Unsure, new to the company, and have only seen Maximo. I haven't been exposed to the environment without it, but it's been useful for generating/tracking work orders and maintaining a sense of the timeline so tasks don't fall behind or go unresolved.