Item: IBM Process Mining
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

We used IBM Process Mining to find the inefficiencies/bottlenecks in the existing workflow of the project. It gives complete overviews of the workflow from start to end and we can trace back the issues.

Pros and Cons

visualization of workflows.
Data analysis can be done.
Monitor and control on business operations.

All the features performs well.

Return on Investment

The tool brought value by providing meaningful insights from the operational workflow and helped us plan the resources effectively.

Support Rating

The customer support staff are active 24/7 and helped us during the implementation of the solution. They also provide documentation and tutorial, which helped us during the usage of features.

Key Insights

Do you think IBM Process Mining delivers good value for the price?

Yes

Are you happy with IBM Process Mining's feature set?

Yes

Did IBM Process Mining live up to sales and marketing promises?

Yes

Did implementation of IBM Process Mining go as expected?

Yes

Would you buy IBM Process Mining again?

Yes

Likelihood to Recommend

Business operations are critical to any organization, and operational efficiency determines the ROI. IBM Process Mining integrates seamlessly to help organisations analyze and capture meaningful insights from the log data. The insights help in planning and better managing the resources, which improves productivity.

Best process automation tool for Business

Overall Satisfaction with IBM Process Mining