#1 most frequent
United States of America
50.0%5 installations of 10
What is IBM Process Mining?
IBM Process Mining is a solution that helps businesses of all sizes by improving visibility, efficiency, and compliance in business processes. IBM Process Mining creates a digital twin of an organization's processes by analyzing data from multiple systems. This creates a clear, real-time picture of how the organization's processes function, helping the user to identify inefficiencies and bottlenecks. With process intelligence assisted by AI, it delivers prescriptive recommendations that align with the organization's goals—whether it’s cutting costs, improving compliance, or accelerating digital transformation.
Categories & Use Cases
Media
1 / 5
Screenshot of visualizations that provide analysis on process performance and the associated times and costs, used to automatically discover processes.
Who Buys & Uses IBM Process Mining
#2 most frequent
Germany
20.0%2 installations of 10
#3 most frequent
India
10.0%1 installation of 10
Best Extracting tool for business BOOM
Use Cases and Deployment Scope
as a user of IBM process mining i have been using this to enhance our strategy. which helps us in become prime vendor to deliver best talent globally. i have used to monitor and improvement of our process by extracting the actual research and development by mixing up with cold calling to getting more clients.
Pros
- Research and development becoming more impactful
- improving strategy by extracting the real time data
- Evolving the growth without any major changes
Cons
- in some term Process mining can be complex if data is not appriporate
- all functions are functional but sometimes it seems misleading if your algorithms is not matched
Return on Investment
- more clients onboarded
- better services provinding to the clients in terms of talents from difffrent domains
Alternatives Considered
Celonis and UiPath Process Mining
Other Software Used
Oracle Analytics Cloud
IBM Process Mining reduces workload and automatically improves all business processes.
Use Cases and Deployment Scope
Using IBM Process Mining and being part of the finance department was challenging, but it had to be necessary as we needed to start building productivity into our releases and innovate our strategies. We did not participate in the installation, we only dedicated ourselves to learning the benefits that we could obtain if we got a full deployment of IBM Process Mining, and it worked from the beginning because this system catches the errors that we are not seeing, it is not difficult to learn, our financial services were carried out without setbacks since it is a software that speeds up our processes automatically.
Pros
- Best for data mining, good results automatically.
- Great simulation power to determine if a business process will have errors and improve them immediately.
- A pleasant interface at a glance generates confidence by being able to collect historical data and current data to make the best decision.
Cons
- It is software with great internal productivity, there are no complaints or negative experiences with IBM Process Mining.
Return on Investment
- Quick detection of errors, we do not need to be experts, just do the correct programming and enjoy a high-quality service.
- The wait time for data mining results is extremely short, the implementation is good, and it has a familiar user interface to further simplify the manual process.
Other Software Used
West Cloud Contact Center, Blissbook, Blackbaud Target Analytics
We optimize our business processes with great ease, there are currently no bugs with IBM Process Mining.
Use Cases and Deployment Scope
It is a very effective system to improve processes that are not working fully. The detection of these flaws can only be achieved with IBM Process Mining since it is a software with more powerful results than other software that performs the same. Indeed, adaptation to each department was achieved, since it is very easy to implement and anchor to the different departments that use it. We visualize data very effectively and improve where we are lacking, automation is very effective in optimizing our manual functions.
Pros
- I like the power of simulations, as they show us hypothetical results to know where to improve, it helps us prevent internal disasters and future improvements.
- It has a very detailed dashboard with very clear and precise functions.
- Each feature is aimed at improving every aspect of our business processes, the benefits are plentiful, and with great ease of use.
Cons
- It can be complicated software to understand at first glance by inexperienced colleagues, but the technical support is the best, they are always available and respond quickly to any query.
Return on Investment
- It has very good data mining, and the visualization is special for us, in addition, the results are excellent, the automation is good, the programming is simple and the support team is unique and friendly to solve our doubts and problems. We have made great progress that we did not achieve before, errors in application launches are detected in time, and inconveniences are prevented.
Other Software Used
Codefresh, Artisan Infrastructure, ActivNetworks BoostEdge
Unequalled,beyond magical, pulchritudinous and revolutionary Process Mining.
Use Cases and Deployment Scope
We using IBM Process Mining to make better and faster data-driven decisions in real-time.It is possible to discover, validate and improve business processes and workflows with this tool.It is simple to analyze business processes to gain actionable insights for purpose of improving business processes.
Pros
- Ease to generate process models.
- It streamline and automate complex processes and workflows.
- Process optimization.
- Process analysis.
- Ease to monitor business processes.
- It boost process efficiency in real-time.
Cons
- IBM Process Mining is fully-featured and functional thus covering every aspect of process mining in real-time leaving me with nothing to dislike.
Return on Investment
- It generates more revenue.
- Increases Returns On Investment.
- Reduces operational cost and time.
- It improves business processes performance.
- Increased productivity.
Other Software Used
Insightly, Asana, LiveAgent, Campaign Monitor by Marigold
CUSTOMER EXPERIENCE - MILENNA RIBEIRO - BANCO ALFA DE INVESTIMENTO S.A.
Use Cases and Deployment Scope
, We have several processes in our company that we would like to automate, mainly processes that require a lot of time from our team. We recently automated a process using the RDA, and we saw many gains in performance and efficiency. Yesterday I had training with the Customer Success Mr. Carlos Liberato, which was very enriching in terms of knowledge. It was a great opportunity to see improvements to our internal processes.Thank you so much, IBM. Best regards, Milenna Ribeiro (+55 11 98429-9737) Banco Alfa de Investimento S.A
Pros
- Boost productivity
- Better Customer Service Experience
- Reduces the risk of human error
- Maximize ROI
- Complete tasks in less time
Cons
- I think the tool currently meets expectations
Return on Investment
- Reducing risks and avoiding legal penalties
- speed in executing tasks
