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IBM Process Mining

IBM Process Mining


What is IBM Process Mining?

IBM Process Mining enables organizations to identify the business processes that may benefit most from automation by using business system data to create and visualize an end-to-end process to uncover derivations, bottlenecks and inefficiencies that are hidden in business processes.IBM…

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IBM Process Mining Inside Cloud Pak for Business Automation SaaS

$3208 Flexpoints (Flexpoints are priced at USD 1 per point on a recurring, monthly basis)

per month per installation

IBM Process Mining Inside Cloud Pak for Network Automation On-Prem


On Premise
per year per installation

IBM Process Mining Inside Cloud Pak for Watson AIOps On-Prem


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Product Details

What is IBM Process Mining?

IBM Process Mining enables organizations to identify the business processes that may benefit most from automation by using business system data to create and visualize an end-to-end process to uncover derivations, bottlenecks and inefficiencies that are hidden in business processes.

IBM Process Mining provides users an objective view to analyze business processes, identify areas to focus automation initiatives and create what-if scenarios on prioritizing automation projects.

As a foundational capability of IBM Cloud Paks for Automation, IBM Process Mining finds the best process candidates for automation, calculates expected ROI, and shows the impact of automation initiatives on the entire process before implementation.

IBM Process Mining Features

  • Supported: Task Mining
  • Supported: Simulation
  • Supported: Digital Twin of an Organization (DTO)
  • Supported: Variants comparison
  • Supported: Multi-level process mining
  • Supported: Conformance checking
  • Supported: As-is/what-if comparisons
  • Supported: Critical resource analysis
  • Supported: Model and rule refinement
  • Supported: Bots, resources allocations
  • Supported: Activity map

IBM Process Mining Screenshots

Screenshot of Automatically discover processes with visualizations that provide analysis on process performance and the associated times and costs.Screenshot of Locate the best process performance in lead time and costs related to both standard and customized KPIs of running processes to understand where automation will make the biggest impact.Screenshot of Compare the discovered process with a reference process model to locate deviations and their costs, frequency and root cause for targeted fixes.Screenshot of RPA Candidates recommends the activities to automated based on ROI and the desired automation level.Screenshot of Run simulations comparing as-is and what-if processes to calculate ROI of automation initiatives.

IBM Process Mining Video

Process mining is a technique that applies data science to discover, monitor and optimize business processes by analyzing available knowledge from event log systems and desktop interactions. IBM’s Lou Foglia explains how process mining can help a business better understand th...
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IBM Process Mining Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported CountriesWorldwide
Supported LanguagesEnglish, German, Italian, Japanese, Dutch

Frequently Asked Questions

Celonis, UiPath Process Mining, and ARIS Process Mining are common alternatives for IBM Process Mining.

Reviewers rate Support Rating highest, with a score of 8.7.

The most common users of IBM Process Mining are from Enterprises (1,001+ employees).
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Reviews and Ratings


Attribute Ratings


(1-25 of 47)
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Score 10 out of 10
Vetted Review
Verified User
IBM Process Mining helps to identify bottlenecks and inefficiencies in our business processes, it also allows my organisation to optimize these processes for improved efficiency. It helps us to analyze data from different sources, which enables us to streamline our processes, reduce on cost and increase our productivity. I also like it has greatly enhanced our customer experience. By analyzing process data, my organisation is able to identify pain points, inefficiencies and all delays in customer-facing processes.
  • Allows business to streamline operations and provide a better customer experience.
  • Continuous process improvement. It allows my organization to continually monitor, analyze and improve processes over time.
  • Increase transparency.
  • Improve efficiency. By identifying bottlenecks and inefficiencies in our business processes.
  • Streamline processes to reduce costs and increase productivity.
  • One of the main disadvantage of IBM Process Mining is complexity of implementation. It may require significant upfront investment.
  • It can also be challenging for the non-technical staffs learning how to use this platform.
I definitely recommend IBM Process Mining to any organisation looking to streamline their business processes in order to save on cost and time. Also this tool helps to identify bottlenecks and inefficiencies to optimize processes and improve efficiency.
Score 9 out of 10
Vetted Review
Verified User
With IBM Process Mining,It is simple and fast to discover, monitor and our optimize business processes continuously.We use this tool to create what-if scenarios using IBM Process Mining simulation feature.It is possible to identify trend,patterns,opportunities and details of how business processes unfolds.
  • Ability to streamline,automate and optimize complex processes and workflows.
  • Enhance improvement of workflows and business processes performance.
  • Business process analysis.
  • Ease to make smarter and faster data-driven decisions.
  • Ease to generate process models.
  • I wish IBM Process Mining pricing model was cheaper although it's worth our money.
  • More improvement should be made on user interface so as to make it more intuitive and user-friendly.
It's a must to have tool for any organization in need of streamlining,automating and optimizing their complex business processes and workflows.They also need this tool for business processes improvements.
Score 10 out of 10
Vetted Review
Verified User
We using IBM Process Mining to make better and faster data-driven decisions in real-time.It is possible to discover, validate and improve business processes and workflows with this tool.It is simple to analyze business processes to gain actionable insights for purpose of improving business processes.
  • Ease to generate process models.
  • It streamline and automate complex processes and workflows.
  • Process optimization.
  • Process analysis.
  • Ease to monitor business processes.
  • It boost process efficiency in real-time.
  • IBM Process Mining is fully-featured and functional thus covering every aspect of process mining in real-time leaving me with nothing to dislike.
For those organization in search for a solution that will help them to automate their complex processes and workflows, make better business decisions and also improve their business processes performance,IBM Process Mining is the right and proven solution to give a try without any hesitation.
Milenna Ribeiro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
, We have several processes in our company that we would like to automate, mainly processes that require a lot of time from our team. We recently automated a process using the RDA, and we saw many gains in performance and efficiency. Yesterday I had training with the Customer Success Mr. Carlos Liberato, which was very enriching in terms of knowledge. It was a great opportunity to see improvements to our internal processes.Thank you so much, IBM. Best regards, Milenna Ribeiro (+55 11 98429-9737) Banco Alfa de Investimento S.A
  • Boost productivity
  • Better Customer Service Experience
  • Reduces the risk of human error
  • Maximize ROI
  • Complete tasks in less time
  • I think the tool currently meets expectations
I believe that an efficient way is to reconcile and write off payments and also inputting information from spreadsheets into our systems.
Aadeeb Siddiqui | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
IBM Process Mining offers detailed insights and helps us to strategize, upgrade operations and drive automation processes. With the AI enabled process mining and task mining, we are able to identify business process improvement and automation opportunities. We can now create and visualize end-to-end processes, uncover deviations, bottlenecks and inefficiencies that are hidden in business processes with much ease and precision.
  • Quick in identifying process bottlenecks
  • User-friendly
  • Analytics are superb
  • Automates/ streamlines workflows
  • Pricing is higher
  • Complex configuration
  • Some features require integration with other IBM products
IBM Process Mining helps us in optimzing our business operations. With AI powered process mining, we can now assess the digital truth of our business processes, their mode of operation and locate the hidden inefficiencies in real time. IBM Process Mining comes with big data mining capabilities and excellent workflow management. We can analyze business processes, identify areas to focus automation initiatives and provide better customer experiences with much ease now.
Daniel Souza | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
e use IBM Process Mining to capture and survey processes that are candidates to be automated either via RPA or some other strategic technology. Process Mining helps us understand the process as a whole and its bottlenecks, thus enabling us to optimize our efforts to bring the greatest possible value to the customer.
  • Detect where the process takes
  • Perform process capture
  • Enable mechanisms for data processing before applying mining
If the process has a structured log, it will make it much easier to apply IBM Process Mining, otherwise you will have to either use the capture tool or modify the current process to generate structured data and import them into the tool
Score 9 out of 10
Vetted Review
Verified User
I use the IBM process mining for tracking new business process for automation and to find ways of betterig the processes.
  • Tracking the busiess process of the company.
  • Identifying points of improvement on each process.
  • Identifying Key points of process for optimise automation.
  • Enviroment hard to setup
  • Flowchart screen can have too much information
  • Some form labels could have tooltips for better understanding
It is recommended in any scenario where processes are sought for automation or process improvement.
Score 9 out of 10
Vetted Review
Verified User
The tool is very useful for discovering repetitive and/or ineffective workflows and providing the necessary vision to optimize and automate them.
  • Process discovery.
  • Model enhancement.
  • Identifying process bottlenecks.
  • User Interface.
  • Expensive
  • Documentation is up to date.
IBM Process Mining is a great way to find bottlenecks and unnecessary tasks in business processes, which is usually a big challenge. It suits perfectly when optimization and speeding up a workflow are necessary.
Score 8 out of 10
Vetted Review
Verified User
My company offers process automation consulting to our clients. Part of the process of automating processes involves discovering current processes within our clients' companies. IBM Process Mining makes our job a lot easier by facilitating this discovery process. We also use and recommend IBM's RPA software as a complement to Process Mining.
  • Easy to explain to clients
  • Does it's proposed job very well
  • Easy to use
  • More transparent approach to employee privacy
  • More easily accessible documentation
  • More ways to identify company processes
IBM Process Mining is very well suited in any situation where process discovery at a company is necessary. It is easy to use, very complete, and is sure to get the job done. One of the best parts is how transparent it is to the employees, no additional work from them is required for it to function.
Score 10 out of 10
Vetted Review
Verified User
We use IBM process mining because we want to monitor and optimize our Procure to Pay process since we have hundreds vendors to be managed an it’s crucial having a deep understanding of the Cash Flow, the Cash discount losses and identify where automation can be applied
  • Process Discovery
  • Process Analytics
  • Process simulation
  • User Interface
Good fit for well structured processes like P2P and O2C.

should be improved in the data injection by allowing the creation of connectors with a low code no code approach
Christine Canassa | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
IBM Process Mining has streamlined operations and enhanced achievement of set development goals. It enables my team to run CI and CD without drawbacks in the entire production lifecycle. The product has efficient work integration tools that monitors workflows closely to ensure our objectives are implemented efficiently. It accelerates performance with efficient data driven-insights that helps in productive decision making.
  • Workflow monitoring.
  • Provision of data driven insights.
  • Automation of workflows.
  • I have not experienced any challenging feature.
  • There are no hiccups on overall performance.
This application is effectively suited in managing business operations. It has powerful data management capabilities that orchestrates workflows. It provides budgeting architecture and resource managing planning that optimizes implementation of projects. IBM Process Mining identifies delays across the workflow ecosystem and opportunities that can lead to quick achievement of targeted results. It unlocks full business potential with complimentary AI to maximize productivity.
Score 10 out of 10
Vetted Review
Verified User
A solution that came to our company to stay, when we started with IBM Process Mining we decided to have it in a trial period until we knew that it was really worth it. This platform works in a unique way. Going through its functions was pleasant, obtaining good results, with options for monitoring internal processes and analyzing our data. I also like being able to have very detailed reports of what is happening in our system at hand.
  • Workflow optimization
  • Analysis of data from external and internal sources
  • Nice structure
  • Data linking
  • Robust data visualization from across the enterprise
  • It is not software with good scalability, I do not see improvements in its very advanced constants in its updates.
  • The central structure of this tool has made it difficult to use.
  • Everything works as it should when it is implemented for the development of new projects.
Better total control of our system, in addition to being able to have our clients' data at our disposal, is incredible. We can easily generate models, automation of business processes, and information necessary to make changes or improvements to them. IBM Process Mining has great potential and efficiency in all its functions. Everything you need is in this software.
Score 9 out of 10
Vetted Review
Verified User
Being an excellent process mining tool, this software we have its different functions to solve all the complex problems, obtaining the reports immediately, which makes us make any decision that is necessary for the organization. The intelligent automation that it has makes everything faster and well done, so a large number of revisions is achieved in a few minutes. Since we used IBM PROCESS MINING, the monitoring for the identification of tasks and projects, everything has worked better.
  • Much more efficiency and control in the final reports.
  • Better budget earnings.
  • We also have the best supervision of the entire process of the company's work, which makes the result clear and effective.
  • We can now see with more certainty all the areas that are underperforming and thus look for solutions.
  • Mining of existing data is available in any application.
  • Some configuration with other tools can be complex to take and visualize the data.
  • The purchase of the product is a bit expensive, but seeing its excellence, it is worth paying.
  • For the rest we have nothing negative to say, it is a good product, which helps improve income.
Confidence is what IBM Process Mining makes us feel; the service is excellent, and it saves a lot of time and money. The good tutorial of the product towards the personnel of the organization makes it work with more efficiency and productivity. In addition to the fact that this software shows very well all the important aspects of the process, you can always see the existing problems for their immediate repair. It has good customer service, which response quickly to any concerns.
Paige Jenkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Process Mining is software that allows us to maintain constant end-to-end monitoring and thus improve our internal and external performance. It has a very intuitive user interface, convenient integration features, and professional process analytics. Artificial intelligence is optimal, as it simplifies manual work and avoids early detection of any problems in our processes, it is a much-needed service in our company, and since implementation we have been smooth and productive.
  • I like that problems are detected before they become serious, it is a relief for us to have software with a great daily impact on our system.
  • This software identifies bottlenecks very quickly.
  • Real-time monitoring prevents future problems from occurring and is quickly fixed.
  • Professional technical support team attentive to our needs.
  • It would be very necessary for this software to have a mobile version, since we are not always in our offices.
  • The lack of documentation limits the implementation for new users, that aspect should be improved.
I 100% recommend IBM Process Mining because it helps us improve our processes, has predictive analysis, detects bottlenecks and anomalies on time, thus avoiding future problems. It is a software with good automatic capabilities, which simplifies the optimization of our processes. It increases our productivity and generates positive results that are visible in a very short time.
Alonzo Marquez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It is a very effective system to improve processes that are not working fully. The detection of these flaws can only be achieved with IBM Process Mining since it is a software with more powerful results than other software that performs the same. Indeed, adaptation to each department was achieved, since it is very easy to implement and anchor to the different departments that use it. We visualize data very effectively and improve where we are lacking, automation is very effective in optimizing our manual functions.
  • I like the power of simulations, as they show us hypothetical results to know where to improve, it helps us prevent internal disasters and future improvements.
  • It has a very detailed dashboard with very clear and precise functions.
  • Each feature is aimed at improving every aspect of our business processes, the benefits are plentiful, and with great ease of use.
  • It can be complicated software to understand at first glance by inexperienced colleagues, but the technical support is the best, they are always available and respond quickly to any query.
I recommend IBM Process Mining to any company, big or small, it also deserves a higher rating than the others, the automation that we achieved with this software has been very favorable, our processes always had flaws, but with IBM Process Mining the results are successful. If you are thinking of buying software like this, you should know that there are countless similar systems, but this is the software most capable of improving business processes, now we are improving our business processes without much effort.
jacod Jones | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Process Mining is technologically advanced to execute automated processes with artificial intelligence allowing to significantly reduction labor time in a finite number of industry-specific business processes. IBM Process Mining applications depend on each company and each department, it must be remembered that the scope goes from simple automation processes to large business processes such as supply chains. IBM Process Mining is currently in four departments and you plan to continue expanding your scope.
  • Supply chain automation.
  • Modern technology with advances in automation capabilities.
  • We have had some problems with mapping in some stages of the process, we had to contact technical support to solve these problems because it was taking a long time.
Driving further improvements to business processes is one of the reasons to use IBM Process Mining such as to improve the supply chain with this modern solution. We have been trying to improve processes for about 3 years with great success and we know that IBM is a reliable and robust friend that has the machine learning capabilities required by the complex process symptoms that we need to improve and change.
Khati Disha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Process Mining has been around my organization 2 years, and the user experience has been very phenomenal. I like how IBM Process Mining addresses inefficiencies, analyzes performance and streamlines business processes using our business systems and desktop interactions data. This top-notch tool enables us to achieve operational excellence with data-driven process insights. It also has been so crucial by helping us make data-driven business decisions and more informed for process improvement through data-driven insights. The IBM community has been so helpful over the past years I have been able to interact with them and gain more knowledge.
  • Eliminate inefficiencies and Maximize cash discounts.
  • We are able to make data-driven and faster business decisions.
  • Understand how our business is performing in all our business processes.
  • Easily implement automation where it makes sense while reducing errors hence improves productivity.
  • The only downside with most IBM tools including IBM Process Mining is the price is a bit on a higher side for the small,medium business.
  • For non-IT it might be difficult to implement this tool fully.
IBM Process Mining ensure we gain process transparency where by it creates unprecedented levels of transparency into the way our processes are being executed. It also limit our reliance on human bias with data-driven, fact-based process intelligence. Identify automation opportunities, prioritize by impact and expected ROI, and fast-track implementation with automated RPA bot generation.
Jan-Willem Steur | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
As a design & development partner for IBM Research and IBM Product Development (Maximo Application Suite) I am delighted to see how Process Mining is evolving to a product that supports decision making and taking managers to improve their daily operations and reduce process loss and waste, simply by collecting objective data and streamline this in understandable management information by using Data / AI models
  • Data collection
  • Data Structuring
  • Displaying pain points in operational processes
  • Simulate improvements based on diverse variables
  • Suggest improvements
  • BPMN processes that are understandable
  • Better pre-filtering upfront
  • Built in automation processes (e.g. change environmental settings directly from the product instead of running python command via local CLI / terminal. OpenShift supports this by creating some extra runtime pods related to the project in PM
SInce the product is rather new and not yet widely spread / implemented, the best recommendations is coming from the early adopter clients using the product in real life, however from what I see and have learned, it is an outstanding product to be exposed to the outer world by giving demo's based on near real production data.
Narmina Ibrahimli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
There were numerous issues in our business before IBM Process Mining arrived; because we lacked control over our data, we had no idea where the issues were coming from, much less how to fix them. However, once IBM Process Mining arrived, all of our goals have altered. Comprehensive visualization is wonderful because it allows us to see how each of our processes is progressing and make tiny corrections before they become major problems. With this program, we improve our processes in a very straightforward manner. It is a software that was introduced in 2019, and everything was extremely simple from the start due to its low learning curve and ease of use.
  • Excellent, extremely user-friendly program for process optimization.
  • Data analysis is particularly active since it finds process flaws and fixes them right away.
  • However, it would be more helpful if it had a better mobile application; I constantly need to be informed of any difficulties that may emerge when I am not in the office. I have not experienced any problems with IBM Process Mining; it is not software that causes problems.
Since we also learned about the advantages of this system through a recommendation, I can recommend IBM Process Mining with the utmost confidence. This software enables data visualization and process optimization, and it also helps you increase workflow, reduce delays, keep everything under control, identify bottlenecks quickly, produce high-quality reports, and save a lot of time.
Kimberly Crispin | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The application discovers the workflow processes and establishes the most secure infrastructure for the production ecosystem. Data mining in the organization has been the main nightmare from unlocking full business potentials. It monitors the ecosystem chain to enable effective coordination among the applications. Powerful set dashboards enables my team to access data visualization for excellent analysis. IBM Process Mining has unlocked many challenges that delayed operations.
  • Improvement of business operations.
  • Boosting application functionalities.
  • Creation of secure workflow channels.
  • There is no need for adjustments currently.
  • The performance of all the features has been outstanding
It has enabled my team to create well structured work plans and set realistic objectives. The company has expanded with the suitable work mechanisms in place. It has eliminated manual work monitoring tools that were slow and deployed advanced systems that have accelerated production growth. The performance has been stable with more task automation and increase revenue generation from various business processes.
Score 9 out of 10
Vetted Review
Verified User
We used IBM Process Mining to find the inefficiencies/bottlenecks in the existing workflow of the project. It gives complete overviews of the workflow from start to end and we can trace back the issues.
  • visualization of workflows.
  • Data analysis can be done.
  • Monitor and control on business operations.
  • All the features performs well.
Business operations are critical to any organization, and operational efficiency determines the ROI. IBM Process Mining integrates seamlessly to help organisations analyze and capture meaningful insights from the log data. The insights help in planning and better managing the resources, which improves productivity.
Priyah Manasa | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Process Mining has been very beneficial in my organization, especially when it comes to marketing. It helps us to make faster and more data-informed decisions for process improvement. With this, I have been able to gain complete process transparency using data from our business systems, like ERP and CRM; it also helps us to pinpoint inefficiencies and prioritize automation by impact and expected ROI. I like how the support team is very user-friendly and responsive in case of any challenge. I also like this platform has helped us to improve all our complex processes, boost efficiency and reduce operational costs.
  • With IBM Process Mining, we've been able to make faster, more informed decisions for our process improvements through data-driven insights.
  • We've been able to gain complete transparency using data from our business systems, such as ERP and CRM.
  • Helps us to pinpoint inefficiencies and prioritize automation by impact and expected ROI.
  • Helps us to Drive continuous process improvements by triggering corrective actions or generating RPA bots for the automation of representative tasks.
  • Help us to achieve an 80% reduction in average lead time to stay competitive hence boosting efficiency and reducing operational costs.
  • Price is a challenge on our side. It should be considered asap.
  • Sometimes it's difficult for new users to learn how to use this platform. Nevertheless, the support is very user-friendly and supportive 24/7.
IBM Process Mining is definitely a recommendable tool for every business growing and developing. It helps us understand fully how our business is performing, optimize spending, and implement automation where it makes sense while reducing errors and hence improves our productivity. With a responsive 24/7 support team available, everything has been running smoothly.
Pradeep Panwar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As an Engineer IBM Process Mining is a very terrific, powerful, and reliable process mining tool that gives us an objective view of business processes and helps us to identify areas where automation initiatives should be focused put more effort on certain business areas. I also like the what-if scenarios which helps us to prioritize automation in all our projects. It also helps us to find the best candidates for automation and calculate expected ROI. I like by combining data mining and process analytics, we are able to mine log data from our information systems where we are able to understand the performance of our processes, revealing bottlenecks and other areas of improvements. It helps us to leverage data-driven approach to process optimization, hence allows us to remain objective in our decision-making and all our business processes.
  • IBM Process Mining helps us to reveal bottlenecks and areas of improvement. Reduce cost and expedite process improvement.
  • Leverage a data-driven approach to process optimization hence we are able to remain focused and objective in our decision-making.
  • This tool drive more innovation, quality and better customer retention.
  • The support team is very user-friendly and truly unparallel. Being one of the best support teams on the planet.
  • Sometimes processes change as they are being analyzed, resulting in concept drift.
  • The license is a bit expensive especially for the small organization/business looking for growth and development.
Fast I love how responsive the support team is, they are very user-friendly and professional, it's the best team I have interacted significantly with. I appreciate the use of IBM Process Mining in all of our business processes because it's been easy to identify bottlenecks and inefficiencies find where automation will provide more profit and also have a chance to improve every of our business processes. It's a very recommended tool.
Mauricio Vidaurrázaga | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use IBM Process Mining to make a diagnostic about the process and to identify diferents problems. The tool is very simple to apply, to up the data set and to make the BPMN diagram. We analyze a process about foreing trade and could identify lost time in the stage of transfer and rework in the stage to assign task. Starting from this, we worked in diferents solutions in the process to improve that.
  • simple
  • provides specific information
  • powerful
  • Business Process Engineering
We believe that it is appropriate to use IBM process Mining when it comes to a process based on stages, where you want to evaluate the process end to end, and obtain average times, bottlenecks, rework, search for efficiency. We believe that it is not appropriate to use IBM Process Mining when the data is not reliable.
emma roberts | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Process Mining is our main RPA tool as is very sturdy and reliable. We have connected it to our clients ERP systems for data collection as well as to perform deep analytics that help assist clients with intelligent analytical information. It provides visibility into end to end process where we can see how effective operations are, identify bottlenecks and improve performance.
  • Identifying processes that need automation through creation of what-if scenarios.
  • Process mapping and monitoring.
  • Data analysis that is helpful in bringing about transparency in our processes.
  • It has a very complex structure but not enough documentation about it.
It gives us a view on weaknesses and strengths of operations and has helped innovate ways to improve their efficiency through automation. We have been able to get rid of inept steps within workflows and streamline our business processes. IBM process mining provides an in-depth view and analysis into our clients ERP system immediately after implementation
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