The dream of every company is to have a tool that reduces expenses and manual labor time.
Updated December 17, 2023

The dream of every company is to have a tool that reduces expenses and manual labor time.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

We are building and automating application approval systems to avoid hiring untrained staff for the job, we automatically triage applications with bots designed to triage emailed application information for hires from all departments but all from a central classification system. This is just one use of IBM Robotic Process Automation, we also interact with clients remotely without wasting a single minute with remote work bots, we have a bot for each task and department that requires it, sometimes there are more than 10 bots for each department as required, in my human resources department we are using more than 8 bots and it is necessary to create another one for financial classification purposes.
  • Bots for the classification of income request orders with advanced functions.
  • Automation of spreadsheet reading.
  • It is impressive to have the answers of new clients and their questions in order, this is achieved with this RPA.
  • Improves accessibility of information.
  • Native digital assistant.
  • In terms of use it is not simpler.
  • The implementation and configuration is not the fastest.
  • Staff entry orders are classified and handled with this RPA.
  • Incoming emails are saved in each folder so that you can reply to all emails.
  • Bots are promising for the company, even every day their number is increasing and they are more efficient.
  • The financial data reveals that approximately 8% more annual income was generated with this RPA.
The most efficient chatbots every day and are scalable as modifications are made in their functionality for specific tasks such as emails, administration, customer response system, revenue orders, we know the capabilities of chatbots to improve sustainability in a scalable way progress can be seen in many critical areas. IBM Robotic Process Automation is not a single task tool, this is what makes its scalability the best of similar tools.
The emails arrive at all hours and are classified in each folder destined for said work area, in this sense we estimate that we save more than 8 hours a day and in relation to the money saved we believe that it is incalculable. We also control the traffic of documents, spreadsheets and PDF files, but this is the work of each department and I do not have precise data in terms of time savings. IBM Robotic Process Automation is great for the business to date if money has been saved and the nicest thing is the labor time saved.

Do you think IBM Robotic Process Automation delivers good value for the price?


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Did IBM Robotic Process Automation live up to sales and marketing promises?

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Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?


There are extensive tasks that must be 100% automated to optimize the company's resources and we feel that it is possible with IBM, it is difficult to achieve the objectives because it is a complex RPA, but after its complete configuration you can notice directly satisfactory results. for the entire company, it is possible to improve the hiring of personnel with the classification of income orders, it is also a good opportunity to classify mail, documents and even classify the most active and most productive clients that the company has.

Using IBM Robotic Process Automation

  • Chatbots are the most widely used tools in the enterprise because their integration with third-party messaging software is easy.
  • We integrate IBM Robotic Process Automation with all third-party messaging software.
  • Automated data flow control.