The dream of every company is to have a tool that reduces expenses and manual labor time.
Updated December 17, 2023

The dream of every company is to have a tool that reduces expenses and manual labor time.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

We are building and automating application approval systems to avoid hiring untrained staff for the job, we automatically triage applications with bots designed to triage emailed application information for hires from all departments but all from a central classification system. This is just one use of IBM Robotic Process Automation, we also interact with clients remotely without wasting a single minute with remote work bots, we have a bot for each task and department that requires it, sometimes there are more than 10 bots for each department as required, in my human resources department we are using more than 8 bots and it is necessary to create another one for financial classification purposes.

Pros

  • Bots for the classification of income request orders with advanced functions.
  • Automation of spreadsheet reading.
  • It is impressive to have the answers of new clients and their questions in order, this is achieved with this RPA.
  • Improves accessibility of information.
  • Native digital assistant.

Cons

  • In terms of use it is not simpler.
  • The implementation and configuration is not the fastest.
  • Staff entry orders are classified and handled with this RPA.
  • Incoming emails are saved in each folder so that you can reply to all emails.
  • Bots are promising for the company, even every day their number is increasing and they are more efficient.
  • The financial data reveals that approximately 8% more annual income was generated with this RPA.

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Robotic Process Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Robotic Process Automation again?

Yes

There are extensive tasks that must be 100% automated to optimize the company's resources and we feel that it is possible with IBM, it is difficult to achieve the objectives because it is a complex RPA, but after its complete configuration you can notice directly satisfactory results. for the entire company, it is possible to improve the hiring of personnel with the classification of income orders, it is also a good opportunity to classify mail, documents and even classify the most active and most productive clients that the company has.

Using IBM Robotic Process Automation

  • Chatbots are the most widely used tools in the enterprise because their integration with third-party messaging software is easy.
  • We integrate IBM Robotic Process Automation with all third-party messaging software.
  • Automated data flow control.

Comments

More Reviews of IBM Robotic Process Automation