IBM Robotic Process Automation

IBM Robotic Process Automation

Customer Verified
Score 8.8 out of 10
IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.
Read more

Recent Reviews

Read all reviews

How IBM Robotic Process Automation Differs From Its Competitors

Chatbot Functionality

Slack and Microsoft Teams is one of the seamless integrations with IBM RPA we've been able to achieve. This boost collaboration and communication especially for the remote teams.
Continue reading

Amount of Time Saved

By allowing the bots do all the manual and repetitive tasks we've been able to reduce human errors and save a lot of our working hours and cut cost of operations.
Continue reading

Amount of Time Saved

It almost saved half of the work time around 3-4 hours overall on day to day basis. The system has decreased possible human errors while running important works and even take care of other activities without compromising the quality of their work which has increased the efficiency and quality of …
Continue reading

Chatbot Functionality

As a user, Chatbots can be integrated with a third-party messaging platform to allow seamless communication with customers. This allows for easy and convenient communication with customers. Customers are able to interact with the Chatbots easily. It also helps our organization expand and connect …
Continue reading

Amount of Time Saved

The amount of time saved by implementing IBM Robotic Process Automation depends on the specific use case and implementation of the organization. The average time a healthcare provider uses to automate the process of verifying patients' insurance coverage has been reduced from 3 days to just a few …
Continue reading

Chatbot Functionality

We have implemented the IBM Robotic Process Automation chatbots on our website to define the current maturity level of companies in terms of Industry 4.0 and Digital Transformation. The experience is inexplicable: the integration with third-party frameworks and tools such as React JS and GraphQL …
Continue reading

Amount of Time Saved

We have significantly decreased the level of bureaucracy and the manual entrance of data points by employees. Moreover, we have implemented the automatic presence checker of employees at work which has reduced the manual labor by 3 hours each day. In overall terms, we have saved for about 20 hours …
Continue reading

Chatbot Functionality

The chatsbots integration process is fast and easy to configure. Chatbots have allowed us to improve the customer's experience in the use of our communication channels, generating a very effective and pleasant interaction and exchanging optimal information.
Continue reading

Amount of Time Saved

The use of this platform has allowed employees to simplify their workload, with a significant decrease in repetitive tasks. This generates significant time savings for employees to invest in more strategic and creative tasks.
Continue reading

Chatbot Functionality

Our operations have become more efficient as we've added more bots to the mix. Since no one is in charge of duties that require an immediate reaction and have a huge margin for error, errors have significantly decreased. In this approach, a portion of my team is left in charge of handling …
Continue reading

Amount of Time Saved

It is mostly used for internal procedures and web automation, and we can see that it has greatly decreased the amount of human work required and given us the freedom to investigate new areas in which we might shine. By putting less effort into repeated manual operations, we were able to save a lot …
Continue reading

Chatbot Functionality

It seamless Integrates with our existing tools and mostly top-notch messaging tools like Zoom and Slack. Improves our communication and collaboration as well as project management.
Continue reading

Chatbot Functionality

This statement is true in my experience. IBM RPA chatbots are designed to easily integrate with multiple messaging platforms such as Facebook Messenger, Slack, Microsoft Teams and more. This allows businesses to use the chatbots on the platform that is more convenient for their customers and …
Continue reading

Amount of Time Saved

The way it does its job we treat it as an employee. So we have a timer set for the tasks it performs and I remember seeing it clocked more than 85 hours in that week. So I would say it saves for at-least 2 employees worth of time in our particular setting. I have read that it saves more than that …
Continue reading

Amount of Time Saved

By automating all manual and repetitive and time-consuming tasks as a results we've been able to cut down cost of operations and save time by 70%. Increase our productivity immensely.
Continue reading

Chatbot Functionality

It was really a good choice to integrate IBM RPA with other third party messaging platform like zapier. It helps in messaging automations more efficiently. In addition it is easy to set up, use, and distribute. It saves lot of time by managing the automated workflow more efficiently without any …
Continue reading

Amount of Time Saved

I love how it's enabled us to minimize risk and human mistakes while reducing human efforts too. I like how IBM is also assisting us with different use-cases automation to help us implement the solution for our clients. I trust this RPA which is very useful and efficient to save our management …
Continue reading

Chatbot Functionality

These chatbots have been specially designed to meet the needs of business people. The chatbots' AI is incredible. They can learn more and gather information to enhance the process for which it is intended. Additionally, it was simple to implement and understand, and the product support was helpful …
Continue reading

Amount of Time Saved

Processes that are tedious and repetitive can be completed without mistake while requiring little human involvement. This program was designed to speed up time-consuming everyday chores for professionals. It is a strong and adaptable tool that can automate a variety of time-consuming and tiresome …
Continue reading

Chatbot Functionality

As I said earlier, our current license is just being used to automate tasks within our finance department, but in the near future we shall be using the software to automate tasks in other areas of our company. As for now I have no experience integrating it with third party messaging platforms.
Continue reading

Amount of Time Saved

It saves me over 15 hours a week. Considering the tasks I handle in data entry, it saves me a significant amount of time as compared to doing it manually, and at the same time it is highly efficient. And as the level of its adoption in our company gradually increases, we a bound to save even more …
Continue reading

Chatbot Functionality

It works well on our slack page, and we get to effectively stay in touch clients and prospects. It has also improved our internal communication and collaboration as it helps ensure we have laid all the ideas on the table.
Continue reading

Amount of Time Saved

The bots automate repetitive and manual tasks speeding up the internal processes. Since there is minimal human interaction with workflows, less mistakes are made and almost zero time is spent going back and making corrections. With IBM RPA, we get to save close to seventy percent of time on a …
Continue reading

Amount of Time Saved

Through automation of all our business processes and repetitive tasks and creating digital robots from which they can learn, imitate and execute business processes easily has saved time and cost.
Continue reading

Chatbot Functionality

I have not used this functionality, but some of my colleague used it and they seems to love the fact that it only takes few steps to integrate it with any third party messaging platform.
Continue reading

Amount of Time Saved

Automating repetitive tasks which needs to run daily saved around 2-3 hours daily basis, this comes out to be more than 1 person month per year. Automating reports with analysis saves around 1-2 hours per report, which comes out to be 2 person month per year. Now, we are focusing more towards …
Continue reading

Chatbot Functionality

IBM Robotic Process Automation is excellent for automating repetitive operations, and it has been a thrilling adventure to create intelligent bots to execute the job in place of human employees. This revolutionary program makes it possible to do everything in record time. Automation of a company's …
Continue reading

Amount of Time Saved

By eliminating the need for human intervention in routine tasks, it alleviates our worries about wasteful mistakes. The application's ability to interact with different methods stems from the filters it employs so well. If you're looking to streamline tedious company procedures, IBM's Robotic …
Continue reading

Chatbot Functionality

We have integrated chatbots across various platforms implemented through RPA, has helped to effectively not just better customer experience in terms of communication and redirection of issues but also enhance data collection design. IBM RPA makes it easier to set up and integrate the bots without …
Continue reading

Amount of Time Saved

In terms of automation, it has saved about 16-18 weekly hours for the team in general, and not just that, the report are now more reliable and delivered in time. This has helped to streamline the process and free up resources for critical work. One with a non-programming background can also work …
Continue reading

Chatbot Functionality

In my experience, the IBM Robotic Process Automation chatbots are relatively easy to integrate with third-party messaging platforms. The process is fairly straightforward and usually only requires a few steps to get started. Once the integration is complete, the chatbot can be used to communicate …
Continue reading

Amount of Time Saved

The amount of time saved as a result of implementing IBM Robotic Process Automation will vary depending on the specific use case. However, generally speaking, businesses that have implemented this technology have seen an average of 50% – 80% reduction in manual processing time. This translates to …
Continue reading

Chatbot Functionality

Multiple chatbot systems integrated with IBM RPA has increased self service process with mutiple stakeholders
Integration with Slack has improved internal efficiencies greatly for internal communications
Bot management has become simple with understanding of metrics
We have deployed IBM RPA to …
Continue reading

Amount of Time Saved

On an average we are saving 4-6 hours as a result of implementing IBM RPA
For one of the regular fixing work, we have to perform across dozens of internal servers
It has been a reliable platform to increase effectiveness without the involvement of human, thereby moving human resources to more …
Continue reading

Chatbot Functionality

We already have more than 20 chatbots in operation in each department, which has required increasing self-service processes with direct customers who may require the provision of data regarding each department. The chatbots for the warehouse and supplies department perform the task of uploading …
Continue reading

Amount of Time Saved

Chatbots are what save the most time for technical support and self-service, around 6 hours are saved per day in automatic responses to customers and also for loading data from different providers, automated responses are always sent on different portals, if we save a lot of time in self-service.
Continue reading

Chatbot Functionality

Our experience with chatbots has been beneficial, as this was also one of the reasons why we were able to implement IBM Robotic Process Automation in our company, to improve the experience with our customers and reduce delays. Setup is simple and we customize it to our liking to produce the …
Continue reading

Amount of Time Saved

IBM Robotic Process Automation has been a fantastic software to increase effectiveness without the need to go to human personnel, with the capacity that bots have, manual hours are favorably reduced, and we have reduced to 30% the time that human personnel spends in front of the computer …
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of IBM Robotic Process Automation, and make your voice heard!

Return to navigation

Pricing

View all pricing

IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Demos

Why RPA (Robotic Process Automation)?
06:40
Demo Overview of IBM Robotic Process Automation (RPA)
04:10
Getting started with IBM RPA Studio
01:50
AI-embedded resilience inside RPA
04:23
Return to navigation

Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.

IBM Robotic Process Automation Features

  • Supported: Unattended Bots
  • Supported: Attended Bots
  • Supported: Intelligent Chatbots
  • Supported: Low-code Authoring Tools
  • Supported: Concurrent Bot Execution
  • Supported: Workload Management
  • Supported: Scheduling

IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

Why RPA (Robotic Process Automation)?
Demo Overview of IBM Robotic Process Automation (RPA)
Getting started with IBM RPA Studio
AI-embedded resilience inside RPA

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, Blue Prism Intelligent RPA, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 106)
Companies can't remove reviews or game the system. Here's why
Rahma Kdaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
When we applied the power of automation through IBM RPA all our business processes changed completely. There before we used to waste lots of time and high cost but when we decided to try this tool we've achieved a lot. For example it has increased the process efficiency of our team by 70%. Get rid of all repetitive and time consuming tasks hence saves time and cost.
Score 8 out of 10
Vetted Review
Verified User
IBM RPA has helped in automate any data engineering tasks, including data cleansing, data transformation, and data loading. It helped in automating some of the repeatative task on a daily basis hence my productivity increased and work time decreased a lot.

Not encountered any scenario to describe where I could find him not performing well.

Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation is suitable for invoice processing. This has helped us reduce the amount of time spent and the costs associated with processing it manually. It is good for data extraction as it can automate the process of automating the process of extracting data from various sources. IBM Robotic Process Automation may not be suitable for tasks that require decision-making. This is because it can only perform in predefined rules. It is also not suitable for tasks that require an image or video processing. This is because IBM Robotic Process Automation may struggle with tasks in image or video processing.
Score 9 out of 10
Vetted Review
Verified User
This is one of the best options available in the market. Despite having a high entry barrier and difficulties in simply starting the process of implementation, over time it provides the increased productivity of IT and business processes in the company, as well as delivering the MVP with bounded and limited lead time. Moreover, the ROI will become positive in a short period of time, especially for SMEs with limited budgets available.
Brent Hanchar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation has robust security capabilities, process optimization and extensive productivity improvements. In our experience this RPA tool allowed us to automate simple operations very efficiently, saving a lot of time and resources. It facilitates data collection, e-mails, reports, support for order entry processes, data validation and document distribution. It is well suited to process forms, capture, read information and automatically extract customer data. This platform provides the ability to monitor the operation of bots to ensure that all operations are reliable.
January 19, 2023

Best Automation Service

Score 9 out of 10
Vetted Review
Verified User
Saving time was one of the issues that IBM addressed as a result of IBM Robotic Process Automation's ability to rapidly and simply do numerous everyday and repetitive tasks. We use it, among other things, to gather information from our website, read files, modify them as necessary, and then feed it into the database.
Kamli Kumari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I will definitely recommend IBM RPA to all organisation and business running on their own it's a great tool for improved productivity and reduce time and it's cost effective. I like it offers all-in-one combat solution for business processes and relevant IT operations automation. And I like it has greatly streamlined our core IT operations workflow.
Tiffany Modesto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I love the RPA bots they are very vital and crucial in all our business processes. They automate all our repetative and time-consuming tasks where we are able to save a lot of time and decrease cost of operations. This tool has improved speed and efficiency in all our business processes. The support service has been phenomenal and proactive 24/7.
Rahma Berrima | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The best thing with IBM RPA it's tailored specifically to the needs of the users requirements. Through the AI bots that do all the work for us it has greatly improved our processes and also cut down lots of productions cost by 65A%. We all depend on this tool to make sure our customers are not facing any challenges with their banking processes.
January 14, 2023

Automate made easy.

Azhar Irfan Gull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM RPA is well suited for tasks which are well structured and not complex like: 1. Data entry and validation 2. Invoice processing 3. Helpdesk tasks On the other hand, IBM RPA may not be the best solution for scenarios that require a high level of creativity or decision making. For example, in a design or marketing role, tasks that require creativity creativity and innovation may not be well suited for automation.
Raghav Grewal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM RPA is a very easy-to-use and learn how to use it because it's straightforward automation tool with all robust out-of-box features like chatbots, dashboard, and reporting tool. The best thing is that you can run more than one bot on the same machine easily for effective outcome. It makes our business grow faster and achieve everything in just short period of time.
Saurabh Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
RPA systems have had to adapt to the changes of a mind that makes professional work easier. The functions of this tool are understandable and would also allow organizations to develop more quickly and sustainably without incurring higher monthly or annual expenses. RPA allow for growth and new application features without the need to move to an offsite location.
Score 9 out of 10
Vetted Review
Verified User
IBM is helping us execute the solution for our clients without worrying about the sector or the department by providing us with many use-cases of automation. We've been able to utilize it to quicken the process of becoming digital, enhance the developer experience, increase the pace of our sales and deliveries, and maintain a high level of customer happiness thanks to the quick responses to service desk and ticket requests. This tool's solutions include things like payroll computations, contract management methods, and report summaries. By decreasing physical labor and utilizing all of our resources, we have also saved money.
Sandy Roberts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
From an accountant's perspective, I think IBM Robotic Process Automation is well suited for automating data entry tasks like processing of invoices, inputting financial data into accounting systems and filling out of forms in a software. However, I still have to make the sensitive financial decisions and handle sensitive personal data on my own as the consequences of errors in these areas could be severe.
Score 10 out of 10
Vetted Review
Verified User
IBM RPA gets all the repetitive and complex tasks done, without or with minimal user intervention. IBM RPA has helped automate all sorts of workflows from documentation, Human resource, data entry, security incident response to finance saving on a lot of time. Since its implementation, our outcomes are always error free as it is mostly bots that interact with workflows and human mistakes have been eliminated.
Mohammed Nooruddin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM RPA is a good automation tool automating all our daily tasks and dealing with all the manual processes hence saves lots of our working hours and cost of operations. Through the AI we are able to build many bots which we use them in all our business processes to reduce errors and time wastage by running them simultaneously.
Rajeev Saxena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM's Robotic Process Automation has proven to be more potent than we had hoped, allowing us to locate and automate previously inaccessible automation possibilities and intricate procedures. By cutting down on labour and making better use of our resources, we have also been able to save money. I appreciate IBM's efforts to help us automate a variety of use-cases so that we can apply the solution for our customers across all sectors and divisions. Even after updating to the latest version of the system, there may still be issues that cause processes that rely on other applications to run behind schedule.
Sharon Tate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I like IBM Robotic Process Automation because it allows human interactions in an only essential way thus helps and provides an advantage in business management through the robotic system. Human errors are eliminated and manual processes are automated hence saves time and cost. Automating up-to-date work processes and dealing with manual processes. I like the data scraping and automation task's is easy.
Score 8 out of 10
Vetted Review
Verified User
It works really well with and easy to automate simple repetitive tasks such as monitoring, generating reports, getting visualisations, triggering emails. Although for end-to-end completion of complex tasks, it requires to go through a lengthy documentation, and support to achieve that. We have successfully saved good amount of weekly time through RPA. It integrates well with 3rd party tools.
Hina Siddiqui | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation (RPA) is well suited for any process that requires a high degree of accuracy and repeatability. Examples include data entry, report generation, and payment processing. RPA can be used to automate these processes and reduce the time it takes to complete them. RPA is less appropriate for processes that involve decision making or require creative problem solving. These types of processes are better suited for artificial intelligence or machine learning algorithms. Additionally, RPA is not suitable for tasks that involve the manipulation of large data sets or complex calculations. For these tasks, more powerful analytics tools are typically needed.
Rahul Victor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Availability in development studio in Mac OS, helps Apple product users to use IBM RPA without much issues
Performance in attended & Unattended process is very satisfying
UI is simple and can be fitted in with additional technologies for effective use

Less appropriate is unavaibility of community version of IBM RPA
Customer support is bad, and lack of certain documentation also effects certain areas of RPA
Score 10 out of 10
Vetted Review
Verified User
An RPM expert can use all the software on the market without any problem, but for some inexperienced users it can be very difficult to use certain products on the market... This does not happen with IBM Robotic Process Automation because it is very intuitive and in general, all users have managed to implement the bots at some point. I consider it the best in terms of its ease of use and also thanks to its enormous reach in technical service applications.
Paige Jenkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I recommend it since we process a lot of information on a daily basis and this software can process it automatically, without making mistakes or inconveniences. IBM Robotic Process Automation has been very beneficial in reducing the daily working hours of human personnel, since the bots do them automatically and very quickly, the requirements to be able to program them are minimal, which generates more confidence to implement it.
Return to navigation