IBM Robotic Process Automation

IBM Robotic Process Automation

Customer Verified
Score 8.8 out of 10
IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.
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Recent Reviews

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How IBM Robotic Process Automation Differs From Its Competitors

Chatbot Functionality

I liked the functionality of the bot chat and is suitable for every department when dealing with many business issues. It was easy to implement an out of the box, it's an excellent RPA that requires minimal coding effor. And reporting tool and you can run more than one bot on the same machine
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Amount of Time Saved

We did not make an exact measurement of hours saved with the automation itself, but we noticed that with the reduction of human errors, we were able to better occupy time with other activities and even extract the maximum that this tool offers. For us it was excellent value for money, it reduced …
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Chatbot Functionality

Slack and Microsoft Teams is one of the seamless integrations with IBM RPA we've been able to achieve. This boost collaboration and communication especially for the remote teams.
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Amount of Time Saved

By allowing the bots do all the manual and repetitive tasks we've been able to reduce human errors and save a lot of our working hours and cut cost of operations.
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Amount of Time Saved

It almost saved half of the work time around 3-4 hours overall on day to day basis. The system has decreased possible human errors while running important works and even take care of other activities without compromising the quality of their work which has increased the efficiency and quality of …
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Chatbot Functionality

As a user, Chatbots can be integrated with a third-party messaging platform to allow seamless communication with customers. This allows for easy and convenient communication with customers. Customers are able to interact with the Chatbots easily. It also helps our organization expand and connect …
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Amount of Time Saved

The amount of time saved by implementing IBM Robotic Process Automation depends on the specific use case and implementation of the organization. The average time a healthcare provider uses to automate the process of verifying patients' insurance coverage has been reduced from 3 days to just a few …
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Chatbot Functionality

We have implemented the IBM Robotic Process Automation chatbots on our website to define the current maturity level of companies in terms of Industry 4.0 and Digital Transformation. The experience is inexplicable: the integration with third-party frameworks and tools such as React JS and GraphQL …
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Amount of Time Saved

We have significantly decreased the level of bureaucracy and the manual entrance of data points by employees. Moreover, we have implemented the automatic presence checker of employees at work which has reduced the manual labor by 3 hours each day. In overall terms, we have saved for about 20 hours …
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Chatbot Functionality

The chatsbots integration process is fast and easy to configure. Chatbots have allowed us to improve the customer's experience in the use of our communication channels, generating a very effective and pleasant interaction and exchanging optimal information.
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Amount of Time Saved

The use of this platform has allowed employees to simplify their workload, with a significant decrease in repetitive tasks. This generates significant time savings for employees to invest in more strategic and creative tasks.
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Chatbot Functionality

Our operations have become more efficient as we've added more bots to the mix. Since no one is in charge of duties that require an immediate reaction and have a huge margin for error, errors have significantly decreased. In this approach, a portion of my team is left in charge of handling …
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Amount of Time Saved

It is mostly used for internal procedures and web automation, and we can see that it has greatly decreased the amount of human work required and given us the freedom to investigate new areas in which we might shine. By putting less effort into repeated manual operations, we were able to save a lot …
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Chatbot Functionality

It seamless Integrates with our existing tools and mostly top-notch messaging tools like Zoom and Slack. Improves our communication and collaboration as well as project management.
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Chatbot Functionality

This statement is true in my experience. IBM RPA chatbots are designed to easily integrate with multiple messaging platforms such as Facebook Messenger, Slack, Microsoft Teams and more. This allows businesses to use the chatbots on the platform that is more convenient for their customers and …
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Amount of Time Saved

The way it does its job we treat it as an employee. So we have a timer set for the tasks it performs and I remember seeing it clocked more than 85 hours in that week. So I would say it saves for at-least 2 employees worth of time in our particular setting. I have read that it saves more than that …
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Amount of Time Saved

By automating all manual and repetitive and time-consuming tasks as a results we've been able to cut down cost of operations and save time by 70%. Increase our productivity immensely.
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Chatbot Functionality

It was really a good choice to integrate IBM RPA with other third party messaging platform like zapier. It helps in messaging automations more efficiently. In addition it is easy to set up, use, and distribute. It saves lot of time by managing the automated workflow more efficiently without any …
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Amount of Time Saved

I love how it's enabled us to minimize risk and human mistakes while reducing human efforts too. I like how IBM is also assisting us with different use-cases automation to help us implement the solution for our clients. I trust this RPA which is very useful and efficient to save our management …
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Chatbot Functionality

These chatbots have been specially designed to meet the needs of business people. The chatbots' AI is incredible. They can learn more and gather information to enhance the process for which it is intended. Additionally, it was simple to implement and understand, and the product support was helpful …
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Amount of Time Saved

Processes that are tedious and repetitive can be completed without mistake while requiring little human involvement. This program was designed to speed up time-consuming everyday chores for professionals. It is a strong and adaptable tool that can automate a variety of time-consuming and tiresome …
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Chatbot Functionality

As I said earlier, our current license is just being used to automate tasks within our finance department, but in the near future we shall be using the software to automate tasks in other areas of our company. As for now I have no experience integrating it with third party messaging platforms.
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Amount of Time Saved

It saves me over 15 hours a week. Considering the tasks I handle in data entry, it saves me a significant amount of time as compared to doing it manually, and at the same time it is highly efficient. And as the level of its adoption in our company gradually increases, we a bound to save even more …
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Chatbot Functionality

It works well on our slack page, and we get to effectively stay in touch clients and prospects. It has also improved our internal communication and collaboration as it helps ensure we have laid all the ideas on the table.
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Amount of Time Saved

The bots automate repetitive and manual tasks speeding up the internal processes. Since there is minimal human interaction with workflows, less mistakes are made and almost zero time is spent going back and making corrections. With IBM RPA, we get to save close to seventy percent of time on a …
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Amount of Time Saved

Through automation of all our business processes and repetitive tasks and creating digital robots from which they can learn, imitate and execute business processes easily has saved time and cost.
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Chatbot Functionality

I have not used this functionality, but some of my colleague used it and they seems to love the fact that it only takes few steps to integrate it with any third party messaging platform.
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Amount of Time Saved

Automating repetitive tasks which needs to run daily saved around 2-3 hours daily basis, this comes out to be more than 1 person month per year. Automating reports with analysis saves around 1-2 hours per report, which comes out to be 2 person month per year. Now, we are focusing more towards …
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Chatbot Functionality

IBM Robotic Process Automation is excellent for automating repetitive operations, and it has been a thrilling adventure to create intelligent bots to execute the job in place of human employees. This revolutionary program makes it possible to do everything in record time. Automation of a company's …
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Amount of Time Saved

By eliminating the need for human intervention in routine tasks, it alleviates our worries about wasteful mistakes. The application's ability to interact with different methods stems from the filters it employs so well. If you're looking to streamline tedious company procedures, IBM's Robotic …
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Chatbot Functionality

We have integrated chatbots across various platforms implemented through RPA, has helped to effectively not just better customer experience in terms of communication and redirection of issues but also enhance data collection design. IBM RPA makes it easier to set up and integrate the bots without …
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Amount of Time Saved

In terms of automation, it has saved about 16-18 weekly hours for the team in general, and not just that, the report are now more reliable and delivered in time. This has helped to streamline the process and free up resources for critical work. One with a non-programming background can also work …
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Chatbot Functionality

In my experience, the IBM Robotic Process Automation chatbots are relatively easy to integrate with third-party messaging platforms. The process is fairly straightforward and usually only requires a few steps to get started. Once the integration is complete, the chatbot can be used to communicate …
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Amount of Time Saved

The amount of time saved as a result of implementing IBM Robotic Process Automation will vary depending on the specific use case. However, generally speaking, businesses that have implemented this technology have seen an average of 50% – 80% reduction in manual processing time. This translates to …
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Chatbot Functionality

Multiple chatbot systems integrated with IBM RPA has increased self service process with mutiple stakeholders
Integration with Slack has improved internal efficiencies greatly for internal communications
Bot management has become simple with understanding of metrics
We have deployed IBM RPA to …
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Amount of Time Saved

On an average we are saving 4-6 hours as a result of implementing IBM RPA
For one of the regular fixing work, we have to perform across dozens of internal servers
It has been a reliable platform to increase effectiveness without the involvement of human, thereby moving human resources to more …
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Chatbot Functionality

We already have more than 20 chatbots in operation in each department, which has required increasing self-service processes with direct customers who may require the provision of data regarding each department. The chatbots for the warehouse and supplies department perform the task of uploading …
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Amount of Time Saved

Chatbots are what save the most time for technical support and self-service, around 6 hours are saved per day in automatic responses to customers and also for loading data from different providers, automated responses are always sent on different portals, if we save a lot of time in self-service.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Video Reviews

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Pricing

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IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

Why RPA (Robotic Process Automation)?
06:40
Demo Overview of IBM Robotic Process Automation (RPA)
04:10
Getting started with IBM RPA Studio
01:50
AI-embedded resilience inside RPA
04:23
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Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.

IBM Robotic Process Automation Features

  • Supported: Unattended Bots
  • Supported: Attended Bots
  • Supported: Intelligent Chatbots
  • Supported: Low-code Authoring Tools
  • Supported: Concurrent Bot Execution
  • Supported: Workload Management
  • Supported: Scheduling

IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

Why RPA (Robotic Process Automation)?
Demo Overview of IBM Robotic Process Automation (RPA)
Getting started with IBM RPA Studio
AI-embedded resilience inside RPA

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, Blue Prism Intelligent RPA, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 107)
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Score 10 out of 10
Vetted Review
Verified User
  • Processes of great importance to avoid human error, in addition to these properties, this is a high quality product that we like very much
  • I like how IBM Robotic Process Automation is also assisting us with different use-cases automation to help us implement the solution for our clients without worrying about the industry or the department
  • With on-premise solutions, companies can have difficulty scaling up
  • I believe it is a bit sophisticated and expensive, making it difficult to implement into smaller businesses
Rahma Kdaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Using the smart bots we've been able to create automation in all our business processes where it saves time by eliminating the repetitive tasks and manual labour.
  • Eliminate human errors by making sure they are not the one transfering data from one place to another.
  • Cut cost of operations by letting the bots do all the work. And it's been easy to get started using bots to complete tasks quickly.
  • Increase the process efficiency of my team by 70%.
  • Requires a bit of training especially for the new users which I don't consider as a drawback.
  • Some features are made so complex that it takes quite some time to configure and implement fully.
Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • IBM Robotic Process Automation is good in data entry and validation. This helps in saving time and costs.
  • IBM Robotic Process Automation automates the process of generating reports. This has helped our organization improve its accuracy and compliance.
  • It also does well in data extraction. This enables our organization to reduce time and cost and improve accuracy.
  • IBM Robotic Process Automation cannot be used to solve complex tasks because it is designed to automate simple tasks.
  • IBM Robotic Process Automation is designed to solve structured data. It can be difficult to solve unstructured data.
  • It lacks learning capabilities. This could be an important feature for advanced automation solutions.
Score 9 out of 10
Vetted Review
Verified User
  • Great and massive community with wide variety of technical support
  • Availability of integration of IBM Watson with scalable solution to be provided
  • Increased lead time and decreased stall time which has direct impact on the overall performance of company's performance
  • The high level of entry barrier for newcomers
  • For some particular aspects of implementation, there are cases of missing documentation with a declarative and definitive explanations of the system performance under different circumstances
  • There is a need for the integration with other tools and frameworks provided, withstanding the scope of IBM products on the market
Brent Hanchar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Creating bots is very simple and fast, employees can be trained in a short period of time to develop low-code bots
  • Allows to obtain accurate operations, generating the reliability required in the execution of processes
  • Provides a significant reduction in errors, allowing more reliable data to be produced for analysis
  • Efficient customer support, providing information to improve the experience in the use of the platform
  • Facilitates the optimization of workflows, to drive the development of business processes in an efficient manner
  • Its cost is high, which can be a real challenge for small companies, but its capabilities are very complete
  • I would like to see more extensive documentation to automate complex processes, in order to complete complex automations more quickly
January 19, 2023

Best Automation Service

Score 9 out of 10
Vetted Review
Verified User
  • Automation for both simple and complex automation operations.
  • Deploys machine learning techniques to train AI.
  • Bots reduce human intervention.
  • To give it a more contemporary appearance, the user interface might be enhanced.
  • It might be made even more adaptable by including more reporting features.
  • The debugging tool occasionally fails.
Kamli Kumari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • IBM RPA automates routine tasks and streamlines repetitive processes to reduce human errors and increase efficiency in all our business processes.
  • Lowers business cost and improves data quality.
  • Easily streamlines and improves our diverse IT governance and management activities.
  • Seamless Integrates with our existing security softwares and other systems.
  • Cost is one of the greatest challenge especially for the small business.
  • Some features may be complicated and difficult to implement.
Tiffany Modesto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • IBM RPA improves speed and efficiency by speeding-up and streamlining vital processes.
  • Easy to tackle tasks that is time-consuming and involved many members is easy to go about using bots.
  • Eliminates the risk of human errors across all our business processes. By reducing how often employees manually input or transfer data.
  • Decrease errors and accuracy increases.
  • Cost is something that may discourage many organizations from implementing this tool.
Rahma Berrima | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • We use the RPA easy to use bots to let them do all the manual processes and work on our repetitive and time consuming tasks.
  • Reduced lots of human errors that used to occur for example when feeding data or making data transfers.
  • Saves lot of working hours and eliminate human labour by letting the bots work unattended.
  • I love the support team it has been top-notch and supportive 24/7.
  • Price is one of the biggest challenge many organisations face. Should consider lowering the price package.
  • Other than the price everything has been working exactly how we wanted it.
Raghav Grewal | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • IBM RPA has simplified all our business processes hence achieving fast digital transformation.
  • Saves lots of time and cut cost by making sure all our business processes are automated.
  • Eliminate all human errors by letting the bots do all the manual work.
  • Little expertise required to program bots so no time wastage or prior experience required.
  • My only little concern is the price might be a bit high for the small organisation looking to implement IBM RPA.
  • I would also like to see more improvements and more details on some complex functions that requires simplicity.
Score 9 out of 10
Vetted Review
Verified User
  • We are able to make business decisions more quickly because of it.
  • Bots can be programmed to carry out all necessary and recurring tasks.
  • It makes maintaining a big database streamlined.
  • Before deployment, there are frequently substantial preparations needed.
  • This tool has so many intricate features that it needs a special training course.
  • RPA is an advanced and pricey instrument.
Sandy Roberts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • It accurately enters data into our financial management system, saving me a lot of time and at the same time reducing the risk of errors
  • Reconciles our accounts on a regular basis, identifying any discrepancies and alerting me to potential issues.
  • It doubles up a robust data entry worker
  • It's quite a task getting on board with IBM Robotic Process Automation. Our IT team had to take me through the software in a sequence of several sessions before I was fully on board
  • It's not all merry as you still have to handle the problem solving tasks yourself.
Score 10 out of 10
Vetted Review
Verified User
  • The bots can execute all the important IT and security tasks with a high degree of accuracy.
  • Task automation speeding up processes.
  • We can schedule bots, getting all tasks done at the appropriate time.
  • It is expensive
  • It offers several great functionalities( good thing). However, they can be overwhelming and hard to grasp and some functions are not in the documentation
Mohammed Nooruddin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Automate all our repetitive tasks and allows us to spend more time on strategic work.
  • Accelerate productivity and reduce human errors by letting the digital robots do the manual work.
  • Accelerate our digital transformation faster.
  • Accelerate time-to-value.
  • Mostly the price seems high and this might be a hindrance for the small organisation looking to get advantage of using this tool.
  • The UI is kinda outdated. Should be improved.
Rajeev Saxena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • IBM's RPA tool is only one illustration of the company's dedication to process in the research and development it does.
  • It's important that a project can be up and going quickly and easily. It takes little time and effort to build a test or automation program.
  • After increasing our business's agility by facilitating our clients' digital transition, we were free to put our attention where it belonged: on product creation and distribution.
  • It's complex and pricey, thus it's not practical for use in most small enterprises.
  • It takes some time to get accustomed to and it is challenging to absorb everything and understand each function when not all of it is addressed in the manual.
  • We recommend making improvements to the Chatbot integration and making it easier to build.
Sharon Tate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • I really liked the ease of functionality the easy navigation of the user interface.
  • Powerful all-in-one due to its intuitive visual drag-and-drop coding technology.
  • Automate all our repetative tasks and time consuming.
  • Eliminates human errors by letting the bots do all the manual work and our business processes.
  • Price is a disadvantage because many small organization can't afford it.
Score 8 out of 10
Vetted Review
Verified User
  • Intuitive UI, helps in automating tasks
  • Great to set up scheduled tests for monitoring websites and load
  • Reduced human error, increased productivity
  • A bit costly, although justifies the cost, but depending on the need, other automation tools could be preferred
  • Sometimes glitches while processing large amount of data or big query
Hina Siddiqui | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Automating Tasks: IBM Robotic Process Automation (RPA) can automate complex, manual tasks quickly and accurately. For example, it can automatically enter data into a database, fill out forms, and move files between different systems.
  • Error Detection: IBM RPA can detect errors in data entry and other processes, alerting users to potential problems that need to be fixed.
  • Automating Workflows: IBM RPA can be used to create complex workflows that require multiple steps and decisions. For example, it can automate the process of approving an expense report, including entering data into the system, verifying accuracy, and sending notifications.
  • Automating Document Processing: IBM RPA can be used to process documents quickly and accurately. For example, it can extract data from documents, populate fields in a database, and classify documents for easier storage.
  • Improved user experience: IBM Robotic Process Automation currently relies on a command-line interface, which can be difficult for non-technical users to navigate. Improvements to the user interface, such as better drag-and-drop capabilities, would make the product more accessible and easier to use.
  • More comprehensive analytics and reporting: IBM Robotic Process Automation currently offers basic reporting, but a more comprehensive analytics suite that includes predictive analytics and machine learning would help the user to make more informed decisions about their automation processes.
  • Improved scalability: IBM Robotic Process Automation is currently limited to a single server, meaning that it can become overwhelmed if too many processes are being run simultaneously. Utilizing cloud computing to scale the product would improve performance and reliability.
  • Improved documentation and tutorials: IBM Robotic Process Automation has good documentation, but more comprehensive tutorials and examples of how the product works would be helpful for users who are new to automation.
Rahul Victor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • Development simplicity, Complete documentation for help
  • We've built some creative solutions with minimum effort and least coding efforts
  • Data scraping is accurate enough, easy excel automation saves plenty of time, gathers huge amount of data
  • Performs well in attended and unattended processes
  • Improvements in UI, debugging, data addition/ deletion/ alteration
  • Customer support isnt comparable to other players like SAP
  • IBM should provide framework for invoice processing or create basic templates
Score 10 out of 10
Vetted Review
Verified User
  • Building a bot quickly and without code, this means that its implementation can be developed without having previous experience.
  • Solving some technical problems is easy if you can create chatbots that can respond to most customer requests.
  • Bot management is a simple task if we are clear about the characteristics of its metrics.
  • I don't see a problem with IBM Robotic Process Automation, it is important for our company especially to solve the problems of errors in the cloud and in the resolution of technical problems.
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