My IBM Targetprocess experience.
November 30, 2025

My IBM Targetprocess experience.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Targetprocess

We're an IT services provider company. We manage all technical operations from the Service Desk to project management in TP.

Pros

  • Helps managers create and organize work tasks.
  • Helps workers manage their own and their assigned tasks.
  • Helps managers to visualize progress in a graphic way.

Cons

  • Lack of information regarding comments submitted from Requests. It does not save the notification options configured when logging a comment.
  • People complain that the main search option is not user-friendly.
  • The navigation tree would benefit from a tool to track the number of clicks on each branch. It is impossible to know which views or reports people are actually using.
  • IA tools support.
I love it, but there's a variety of opinions in my company.
  • Reduced need for multiple tools because it includes service desk and project management.
  • Easy to plan projects.
  • Good reporting tools.
  • Easy to integrate with financial tools.
It played a decisive role in implementing Agile practices at the company.
  • None
More value for less money, and easier to set up.

Do you think IBM Targetprocess delivers good value for the price?

Yes

Are you happy with IBM Targetprocess's feature set?

Yes

Did IBM Targetprocess live up to sales and marketing promises?

Yes

Did implementation of IBM Targetprocess go as expected?

Yes

Would you buy IBM Targetprocess again?

Yes

It is highly recommended for agile teams and less so for hierarchical teams. It is very convenient for executing the work, but for analyzing information and tracking progress, it is very powerful but slightly more difficult to use.

IBM Targetprocess Feature Ratings

Agile Development
9.0
DevOps Tool Integrations
9
Velocity Calculation
9
Dependencies and Blockers
9
Project Management
6.7
Task Management
9
Resource Management
9
Gantt Charts
3
Scheduling
8
Support for Agile Methodology
9
Support for Waterfall Methodology
5
Document Management
1
Email integration
6
Timesheet Tracking
8
Change request and Case Management
8
Search
5
Visual planning tools
9
Budget and Expense Management
7

Comments

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