good, solid performer
February 15, 2022
good, solid performer
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Assistant
We build voice and text bots over multiple channels (webchat, teams, voice, web, WhatsApp) In general we build these bots to lower the use of human contact centers and to provide answers to user questions using natural language. Also to automate parts of processes that require a lot of o time but are very repetitive.
- Entity definition
- Intent recognition
- Back-up
- Editing facilities
- A simple model buty very powerfull
- Search of words in large models
- Fuzzy entity search
- up to 60% containment in a large call center
- replacing a complete collection platforma to automate voice bot
I haven't used these functions in the projects, we only use the intent/entity recognition to provide input to a different tool to manage the workflow
- Dialogflow (formerly Api.ai)
similarly powerful, but not a match in terms of entity definition intended for simpler workflows and problems
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes