AI Using IBM Watson Assistant
February 14, 2022

AI Using IBM Watson Assistant

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

We used IBM Watson Assistant for building a chatbot to answer common user questions. We built various scenarios, and their flow charts; accordingly we built various responses and flow based on incoming requests. IBM Watson Assistant responded to queries and was trained regularly for a better user experience.

Pros

  • Build artificial intelligence like chatbots reducing manual efforts and cost for common tasks
  • Has multiple built in modules and quickstart for quick build
  • Can integrate well with other IBM Cloud products to build overall enterprise-grade solutions

Cons

  • Can have more documentation
  • Can have some more industry specific pre-built use cases
  • Should support various compliance
  • About 20% cost saving by reducing support cost
  • 24*7 availability for common queries and no need of customer care for 24*7
  • Accuracy of about 80% if trained questions, otherwise continuous training is needed
IBM Watson Manager supports various use cases like a chatbot, natural language processing, built-in modules, cloud-based, integration with other cloud products and services, easy data inference, innovative digital solutions, can be used across industries, helping enterprises with their digital journey, AI capabilities, less error-prone, supports high availability, low maintenance, no underlying infrastructure support required, etc capabilities.
We used IBM Watson Assistant provided AI and NLP features for building a chatbot for industry-specific solutions where end-users can ask questions and Watson Assistant inferred the context and intent and provided the solution. This also supported voice wherewith natural language processing it converted to text, got a response, and converted back, hence giving better user experience.
IBM Watson Assistant seems longer and feature-rich, having more modules than many other competitors in the market. This has a few use cases as well.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

It is good for chatbot stuff where logic can be defined and common questions and answers can be coded. When any query is raised it can infer the question and respond accordingly. This saves a lot of human costs and improves the customer experience. The learning curve is there to code and start using the same and thorough testing and continuous data training are required for good solution build.

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