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IBM Watson Assistant, a Must For Costumer-Driven Businesses
April 04, 2022

IBM Watson Assistant, a Must For Costumer-Driven Businesses

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

We use IBM Watson Assistant in our business as a tool for the creation of our chatbots. We receive many different messages daily, and with this platform, we're able to communicate and help our customers easier and faster. It is a very easy-to-use tool, which allowed us to reduce the time we spent building our chatbots.
  • Very easy to use
  • Fast building of chatbots and virtual assistants
  • Intuitive coding
  • Good costumer support
  • At first, it can be difficult to understand, but once you get a grip of it, it's very intuitive and easy
  • The user interface is not the best
  • Not a lot of casual interactions
  • Faster reply times that customers really like
  • Easier costumer-business interactions
  • Chatbots that improved communication with customers with accurate responses
  • Handling more customers in less time
It can be hard to understand at the beginning, but once you get a grip of it, it is very easy to use. Coding is fast and chatbots are set up with ease, something that we really liked as it did not take a lot of time to put in on our website.
Our customer experience has improved a lot thanks to IBM Watson Assistant. First, the chatbots allow customers to have an immediate answer, which reduces reply times and increases customer satisfaction. The process of conflict resolution was simplified and now we are able to handle more customers at the same time. Also, the voice and text integration has been really helpful, especially for communication processes.
We chose IBM Watson Assistant after reading some reviews of it, which turned out to be all true. It is a great software, technically very easy to use, there are a lot of video tutorials online and also a free trial. We discovered it was the perfect tool for us, we were able to set up chatbots and our experience has been amazing.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

IBM Watson Assistant is well suited for businesses that desire to set up chatbots, as this tool sets them up very easily. It's very helpful for organizations that have constant customer interaction as it facilitates the communication process as well as reduced reply times. It can be used online for websites, as customer help, and it brings many virtual assistant options that are great.