Item: IBM watsonx Assistant
Rating: 10
Author: Segundo Leon

Overall Satisfaction with IBM watsonx Assistant

Use Cases and Deployment Scope

I am using this platform to teach my students how to create AI-based agents in adaptative projects using the scrum framework. During the classes, the students choose a scenario of use where this kind of solution can add value to end users. One of them is the use of virtual agents to file a corruption complaint and provide informacion on its status.

Pros and Cons

Pros

Intents
Dialogs
Webhooks

Cons

Integration with an API is somewhat complex.
Create tutorials about how to integrate Actions with APIs.
Create an easy way to sign up for an academic license.

Return on Investment

You can test your assistant quickly and inside the platform.
You can create a virtual assistant in no time.
Put the assistant in your website in some minutes.

Usability

Because this platform permits anyone to create a virtual assistant in no time, the new way to create bots action-based is a great idea because helps us to save time to understand how to create a virtual assistant. It has a great way to test your bot in the same frame where you create your bot.

AI Capabilities

I am using this platform to create a virtual assistant in Spanish, and based on my experience, I think that the NLP engine is very well easy and to use. I think that embedding the entities within the phrases of each action can improve the understanding and creation of the actions.

Alternatives Considered

Azure Bot Service (Microsoft Bot Framework), Salesforce Einstein Bots and Dialogflow

Microsoft's NLP approaches are interesting and powerful, but they don't have an easy way to model the interaction between actions like watsonx, and they don't have a powerful way to test your virtual agents while you build them. Salesforce Einstein is a basic platform and doesn't have a powerful NLP engine.

Key Insights

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

Other Software Used

Salesforce Einstein Bots, Dialogflow, Azure Bot Service (Microsoft Bot Framework), Genesys Cloud CX

Likelihood to Recommend

It is a platform to create virtual assistants without code, but for the same reason, it allows you to create basic assistants. Today it is necessary to create assistants interconnected with external information to add more value to the business, and in my experience, this has been very complex. Bots can be created by power users.

Comments

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A great virtual assistant with a complete platform.