Improved response time for clients and prospects
November 30, 2020
Improved response time for clients and prospects
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Discovery for Salesforce
My business segment uses it to surface client and prospect insights. It helps us efficiently know where we need to focus our attention on a daily and weekly basis.
- Data cleanup to reduce duplicate accounts/contacts
- Pinpointing relevant contracts and documents ahead of renewal conversations
- Prioritizing leads for timely followup
- Expediting case resolution
- Steep learning curve
- Saved time
- Improved client retention
- Improved lead response times
Do you think IBM Watson Discovery delivers good value for the price?
Not sure
Are you happy with IBM Watson Discovery's feature set?
Yes
Did IBM Watson Discovery live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM Watson Discovery go as expected?
I wasn't involved with the implementation phase
Would you buy IBM Watson Discovery again?
Yes