Improved response time for clients and prospects
November 30, 2020

Improved response time for clients and prospects

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Discovery for Salesforce

My business segment uses it to surface client and prospect insights. It helps us efficiently know where we need to focus our attention on a daily and weekly basis.
  • Data cleanup to reduce duplicate accounts/contacts
  • Pinpointing relevant contracts and documents ahead of renewal conversations
  • Prioritizing leads for timely followup
  • Expediting case resolution
  • Steep learning curve
  • Saved time
  • Improved client retention
  • Improved lead response times

Do you think IBM Watson Discovery delivers good value for the price?

Not sure

Are you happy with IBM Watson Discovery's feature set?

Yes

Did IBM Watson Discovery live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Watson Discovery go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Watson Discovery again?

Yes

Useful for expediting case resolution and lead followup.

IBM Watson Discovery for Salesforce Support

No interactions with support to date

Using IBM Watson Discovery for Salesforce

Powerful insights with a little bit of a learning curve