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A good experience with IBM watsonx Assistant in a construction company
January 08, 2024

A good experience with IBM watsonx Assistant in a construction company

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM watsonx Assistant

2JHL Holding managed multiple construction projects simultaneously, leading to communication challenges among team members, clients, and stakeholders. Delays in updates, miscommunications, and the sheer volume of inquiries led to confusion and frustration. The company recognized the need for a solution to streamline communication and keep all parties well-informed.
  • Watsonx Assistant to the Rescue: A virtual assistant that could provide real-time updates, answer inquiries, and serve as a centralized communication hub.
  • The virtual assistant was trained to recognize construction terminology, project timelines, and the intricacies of resource allocation.
  • Offering more industry-specific customization options could improve the relevance and effectiveness of virtual assistants across diverse business sectors, ensuring they understand and cater to specific industry needs.
  • By automating tasks that would otherwise require human intervention, organizations may achieve cost savings in terms of labor, especially for handling large volumes of routine inquiries.
  • Virtual assistants can handle a large number of simultaneous interactions, making them scalable to accommodate growing customer bases and increasing workloads without a linear increase in staffing.
It's good, users here find it good and simple but sometime it's important to take a look on the documentation to Under stand more and be able to use it correctly.
Positive Impact: Quick and accurate responses, coupled with disambiguation features, can reduce user frustration caused by misunderstandings or delays, leading to a more positive overall experience.

can lead to a more interactive and engaging user experience, increasing the likelihood of users achieving their goals.
IBM watsonx Assistant more simple and IBM support team very Professional

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

IBM watsonx Assistant
In scenarios requiring highly specialized technical support, where deep domain expertise is necessary, a virtual assistant may lack the specific knowledge needed to address complex technical issues, It's important to note that the effectiveness of virtual assistants depends on factors such as the quality of training data, customization, and ongoing improvement efforts.