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https://www.trustradius.com/digital-experience-dxpHCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)Unspecified7.522101
Alvaro Pariente Alonso profile photo
Updated December 07, 2014

The reason why are successful investments in IT

Score 6 out of 101
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Overall Satisfaction with IBM Web Content Manager

As experts in digital solutions, we have been working and offering new web initiatives, where IBM Web Content Manager has been one of the most demanding and successful platform within all of our clients.

IBM Web Content Manager is being used by Enterprise Content Management (ECM) department, implementing different solutions based on client's requirements. Our expertise focuses on Internet and Intranet. Health, Insurance and Telecommunication are the most common sectors which has succeeded our IBM criteria. Furthermore, migrations between different platform, performance tunning, usability and time to market strategies has taken an important part within this content manager.

Previous releases had some business problems with usability and final users were not able to take all advantages the tool provided them. However, new releases has been improved in this issue in order to make it easy, user friendly and usable.
  • Different preview environments such as authoring and delivery lets us see in detail how the page will look like once we publish the information to the final user. Its out of the box content syndication helps the contributor to publish multiple content and pages at the same time.
  • Personalized role management is a strong tool to manage custom content actions in terms of roles to view, edit, delete or publish/expire contents. Role management and deep analysis is a mandatory task when deploying a website and IBM Web Content Manager contains, out of the box, an inheritance and personalized role management within the content.
  • Workflow customization is one the most notable strengths for end users giving them the possibility of defining any workflow for content publication such as email, pre-publish, review etc. This fulfills an important requirement that clients often ask for.
  • IBM has worked hard on social collaboration solution and the final result is IBM Connections. This next generation solution provides a great integration for all collaboration requirements: communities, forums, profile, networking,etc. IBM Web Content Manager can be integrated with it as a full content repository providing a broad solution in terms of web and social collaboration.
  • IBM Content Manager is provided through WebSphere Portal with a strong architecture ensuring performance, tuning, easy deployment and security aspects.
  • Applying multiple changes to an authoring template is a difficult and lengthy task. Problems usually occur when contents have not been updated for a long period of time and the tool does not know how to deal with it.
  • Reliance on the WebSphere Portal architecture has some disadvantages as well. These are more related to hardware than software, and could result in some architecture problems if the tool evolves
  • Set-up, configuration, integration (LDAP, others) takes long time. There are a lot of well documented steps but sometimes installing a new node, or deploying tasks are not out of the box. This should be taken in consideration in new releases.
  • The possibility of attaching multiple documents as a single content item should be an out of the box capability. An add-on was required to provide this common need.
  • Unique, easy and user friendly solution that has increased business benefits such as a single repository for all company's products. It provides a better customer service.
  • A huge network of offices managed centrally increasing SEO, marketing, business and clients.
  • Employee efficiency reducing time through a single automated solution.
  • Internal communication within the company has been helped by Web Content Manager as a way of transparency, shared repository and networking with the goal of bringing teams and colleagues together.
  • Adobe Experience Manager,Liferay Portal,Magnolia (V5 and Later versions),Adobe CQ
Nowadays, technology grows up faster that we realise. IBM Web Content Manager is the past, present and future solution which invests in the next generation of technology. They have always been at the top of IT solutions, improving user's needs and showing benefits to big companies. New releases and changes have been ongoing and the tool is as strong as the market demands.

My recommendation is not just a business but also an IT technical point: IBM has great professionals who work hard to cooperate with their partners to build great solutions.
Suited Scenarios:
- Content search (metadata, black list, ranking): integrated with IBM Omnifind
- Social Collaboration through IBM Connections
- Content structure (site, site areas, projects)
- User Management
- Personalization
- Multisite
- Friendly Url
- Strong and robust architecture (cluster and cloud possibilities)
- Migration
- Content Repository

Unsuited Scenarios:
- Some Easy Presentation aspects (What you see is what you get, drag and drop)
- MultiDevice
- No out of the box requirements
- Document Manager

Evaluating IBM Web Content Manager and Competitors

  • Product Features
  • Vendor Reputation
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor

IBM Web Content Manager Implementation

Implementation was successful due to Websphere application server used.
Change management was a small part of the implementation and was well-handled

IBM Web Content Manager Support

We had some issues related with performing and the support was suitable and sucessful.
ProsCons
Knowledgeable team
Kept well informed
No escalation required
Support understands my problem
Slow Initial Response

Using IBM Web Content Manager

New versions has increased user experience facilitating usability.
ProsCons
Relatively simple
Easy to use
Quick to learn
Feel confident using
Familiar
None
  • Conteng Management
  • Pages Management
  • Authoring & Delivery publication