Item: Ideagen Quality Management
Rating: 8
Author: Verified User

Overall Satisfaction with Ideagen Quality Management

Use Cases and Deployment Scope

We use Ideagen Quality Management for our whole quality system; Documents, Audits, CAPAs, Assets, Personnel and more. The Ideagen Quality Management system allowed us to move from what was a very unorganised paper based quality system to what is now a very organised system that holds everything we need in one place.
Additionally, the system is incredibly useful when it comes to being audited. All records that are requested are available at the click of a button and negates the worry trawling through archiving to find paper records.

Pros and Cons

Pros

Customised workflows
Document control
Training Matrix

Cons

Customer support is not overly prompt at resolving issues
Not all modules communicate with each other
Not overly pleasing on the eye

Return on Investment

ROI
Time saving within quality department
Efficiency and peace of mind during audits

Usability

At first it can be a little daunting, but after some time using, even the most non-tech savvy users seem to pick it up well.

Key Insights

Do you think Ideagen Quality Management delivers good value for the price?

Yes

Are you happy with Ideagen Quality Management's feature set?

Yes

Did Ideagen Quality Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Ideagen Quality Management go as expected?

I wasn't involved with the implementation phase

Would you buy Ideagen Quality Management again?

Yes

Likelihood to Recommend

Best for companies looking to move away from paper based quality management systems and improve overall efficiency within quality departments. Very good for customising workflows within CAPA module to suit personal processes.

Comments

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Customisable workflows that will save you time and give peace of mind

Software Version