Cell Phone Minute Renewel Using IFBYPHONE.
May 14, 2014

Cell Phone Minute Renewel Using IFBYPHONE.

Joshua McCloskey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Servos, Virtual Receptionists, and REST API

Overall Satisfaction with Ifbyphone

Our company Coast 2 Coast Cellular works with lifeline companies around the United States. We have developed an IVR System as an addon that our resellers can purchase for a cost effective way to handle customers allowing them to purchase minutes within our system. Currently this solution is not in use by our company.
  • Compared to the other IVR environments out there, IfByPhone is significantly less expensive.
  • IfByPhone allows dynamic text to speech based on information you send back from your API.
  • IfByPhone's staff was always available to help out with our systems integration.
  • I found the integration with our system fairly complicated. Some of the other solutions out there are a good easier to use with their automatic connection to WCF Services. IfByPhone requires gets and posts using a servo which can become tedious.
  • For our business it did not work well because we have not used it yet in production. If we use this solution in the future it would save on the labor costs for our reseller tremendously.
If you have the programming resources, IfByPhone is the choice for you. If you do not have an experienced programmer, products like Voxeo would be better suited to your needs, but much more expensive.
The only reason we would not use IfByPhone again is if our resellers do not need another IVR Solution.
IfByPhone is better used as a marketing device rather than an IVR, but it is versatile enough and fairly priced that it can take care of most other jobs.