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DialogTech - Would highly recommend for any business looking to get better insight into your calls and what's happening on those calls!
August 27, 2021

DialogTech - Would highly recommend for any business looking to get better insight into your calls and what's happening on those calls!

Janae Helst | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • ExperienceHub
  • DialogAnalytics
  • IntegrationStudio

Overall Satisfaction with DialogTech

DialogTech is currently being utilized by both the Marketing team and the Operations team. We also have the reports being sent out to our franchisees and their managers on a weekly basis.

DialogTech has helped us have insights into where all of our calls are coming from digitally and what is happening on those calls. It also helps us coach our franchisees on how to better sell during the call.
  • Their Tableau dashboard that houses all of our call information is extremely detailed and helps us show all of our franchisees their calls / call volume
  • The DialogTech Support team is prompt and more than willing to help at all times
  • The weekly report sent out to franchise owners and managers are useful and give the owners a better look into where their calls are coming from
  • The integration with Google Analytics and Google Ads has been extremely helpful for our team to better optimize our ads!
  • The tableau report can be slow at times -- which makes sense since it is pulling data from over 2 years ago
  • Adding / Removing users on my own is time consuming
  • Able to show that we were getting an 8x ROAS on our Yelp ads
DialogTech was our current vendor but we were exploring other options because our sister brand, Fitness Together, was utilizing Call Rail. We stayed with DialogTech because we were able to add more features and get a better price[.]

Do you think DialogTech delivers good value for the price?

Yes

Are you happy with DialogTech's feature set?

Yes

Did DialogTech live up to sales and marketing promises?

Yes

Did implementation of DialogTech go as expected?

Yes

Would you buy DialogTech again?

Yes

DialogTech is well suited for franchise business models for both the franchisor and franchisee. For the franchisor, we have great insight into all of the calls that are happening for all locations. We can see what channels are driving the most high-quality calls and where we are seeing areas of opportunity. We utilize this data to coach our franchisees and digital agencies on where to spend more digital dollars and where to pull back from.