Igloo is Unremarkable for Professional Use
August 10, 2017

Igloo is Unremarkable for Professional Use

Tyler Collum | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Igloo

Igloo was being utilized across our organization by executives, corporate leadership, and property-level managers.
  • Igloo gives you great customization abilities and really fits the need for small communication bursts to important company-wide announcements — when their UI was not getting in the way.
  • Igloo offers a lot of "bells and whistles" if you need them. But it was hard for these small, nonessential elements to not get in the way of the overall purpose of its use.
  • Their sales team was spectacular. But their implementation team was hit or miss. Only one or two people I was able to connect with were both knowledgeable and quickly responsive.
  • Their UI is not used-friendly. Their use of Igloo-specific terminology made it difficult to understand how each function of the site worked. They would repeatedly say, for example, "a ___ is really a ___" vs. just calling it what the function actually is.
  • Implementation was a far cry from their sales support. After basically nickel-and-diming you for everything, they - very poorly - cap your use of their implementation support team.
  • Overall, Igloo didn't work for our organization because they do multiple things decently vs a few things excellently. The experience with Igloo was unremarkable.
  • Negative impact due to the hit on time capital needed to get it up and running and then for it not to be functional to its purpose.
  • Created a long-lasting pause before attempting to launch with a more reputable and sustainable company.
  • The company attempted to strong-arm us into continued use despite the fact it wasn't working for us and didn't offer "make it right" support.
Igloo made several promise to us about their support to us during implementation. We selected them, and they failed to meet their obligations to us. Ultimately, Facebook for Work is the better solution.
Igloo is probably not a good fit for professional organizations who are looking to build a "intranet" experience.

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