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Igloo

Score6.9 out of 10

15 Reviews and Ratings

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What is Igloo?

Igloo Software is a social business software company that builds digital workplaces and intranet solutions to support online communities and businesses of any size. It is a suite of content management, collaboration and knowledge sharing tools within one secure social networking platform. Online communities drive groups, teams and organizations to improve employee productivity, foster relationships and increase collaboration with customers, partners and suppliers.

Categories & Use Cases

Media

A highly social platform
Easy drag and drop design
Content management system
Responsive design for mobile users

1 / 4

Reviews

What users are saying about Igloo.
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Amazing intranet solution for your company!

Incentivized
Vinicius LimaView profile
Computer Technician in Information Technology at Cybermap (1001-5000 employees employees)

Pros

  • Very easy to use - initial configuration and daily use are very smooth.
  • Theme customization by changing CSS code, logo, colors, header, footer, etc.
  • Free version for product evaluations and pilot projects up to 10 users.
  • Clean interface - Good UI and UX.
  • File sharing, meetings schedulement, forums and tasks control for teams

Cons

  • Pricing can lead to high costs.
  • Users without CSS knowledge may have a hard time to customize themes. Maybe more graphical options to change layouts would be nice.
  • NO SSO and LDAP authentication methods available in the basic version.
  • Languages support in the basic version.

Return on Investment

  • Igloo has helped us gather all shared corporate information in one place.
  • Igloo has helped us save a lot of time on communications and sharing.
  • We have also solved the problem of communication failure between people.

Alternatives Considered

Atlassian Confluence, Jive and Jostle

Other Software Used

Atlassian Confluence, Evernote, ownCloud, Slack, OpenShift, CloudStack, Redmine, Bitbucket, Google Cloud SQL, Google Classroom, G Suite, Team Foundation Server, nopCommerce, Google App Maker, Google Analytics, Google Compute Engine, Google Drive, Google Data Studio, MySQL, MariaDB, Microsoft SQL Server, PostgreSQL, dotConnect for MySQL, Microsoft Visual Studio Code, Visual Studio IDE

Igloo - Way better than not having an intranet

Incentivized
Sarah MeerschaertView profile
Project Manager in Product Management at Billtrust (501-1000 employees employees)

Pros

  • Notifications: Igloo can push email updates to users.
  • Organization: Igloo allows for you to create pages, sub pages, and many layer deep sections. You can also organize the layout of your pages.
  • Versioning: it's super easy to reserve and edit documents for offline use. And you can see who last edited a document and when.
  • Offline access: there's a desktop version you can use very easily. It's really good for dropping a bunch of files at once.

Cons

  • Search: It's like the early days of the internet with there search. Once I was told there was a form to use our gym somewhere on Igloo. I searched each key word I could think of and each time needed to wait several seconds for results to load. Large number of results would come up and none were relevant. It was a mess.
  • Upload: Something very funny happens every time I try to add documents using the desktop version. About half of the time instead of copying what I want it to, it copies a document I haven't opened in about a year. It's really an impressive and confusing bug.
  • Logging in: I need to login to the desktop version every time I want to access anything (web version doesn't have this issue).

Return on Investment

  • Compliance: we have easy to access and version controlled records of important documents.
  • Central repository of resources: employees have a place to go for the latest templates and processes.
  • Employee satisfaction: place to share good news, ideas, or ask for help.

Alternatives Considered

Simpplr, Jive and Jostle

Great software!

Incentivized
Verified User
Employee in Sales (51-200 employees employees)

Use Cases and Deployment Scope

View company announcements with ease and is cost-effective, and a user-friendly/collaborative tool for us to use. With excellent support from their team to ensure that any challenges/difficulties we face will be resolved immediately. Very smooth and the integration process was fairly simple and quick. It has also helped the day-to-day responsibilities easier.

Igloo has helped my organization to promote communication and better collaboration between employees and customers. It allows a better flow of communication across the organization and has helped me better manage my day-to-day processes.

Pros

  • Allows communication and information to be shared internally
  • Assists in knowledge management
  • Assists in organizational culture
  • Single access point for all employees to access internal information
  • Better process management

Cons

  • A little complex for new users
  • Customer support may take a while to get back
  • More functions on the UI

Most Important Features

  • Control of user interface/pages/information
  • User friendly
  • Customizable

Return on Investment

  • Established a standard communication platform for the organization
  • Aided in culture development where employees are able engage and be a part of the right channels
  • Information/Data sharing/Personalization of content
  • Creation of content
  • Transparency of communication across all levels
  • Integrations with other tools like Microsoft 365 or Slack

Alternatives Considered

Microsoft SharePoint

Other Software Used

HubSpot CMS Hub, Salesforce CMS, Greenhouse, BambooHR, Outreach, Gong, Zoom, Notion, Guru.com

Great Intuitive Intranet tool!

Incentivized
Asher Primrose
Director of Human Resources in Human Resources at Allied Health Media (51-200 employees employees)

Pros

  • Easy to set-up
  • Easy to navigate
  • Strong customer support
  • Highly customizable

Cons

  • I'd like more page layout options (not just the 3 columns).

Return on Investment

  • Helps with employee retention - especially in a virtual environment.
  • Costs less than a separate wiki system for storing key information.

Alternatives Considered

jive

Igloo is Unremarkable for Professional Use

Incentivized
Tyler CollumView profile
Director of Special Projects in Corporate at Duke Hospitality (201-500 employees employees)

Pros

  • Igloo gives you great customization abilities and really fits the need for small communication bursts to important company-wide announcements — when their UI was not getting in the way.
  • Igloo offers a lot of "bells and whistles" if you need them. But it was hard for these small, nonessential elements to not get in the way of the overall purpose of its use.
  • Their sales team was spectacular. But their implementation team was hit or miss. Only one or two people I was able to connect with were both knowledgeable and quickly responsive.

Cons

  • Their UI is not used-friendly. Their use of Igloo-specific terminology made it difficult to understand how each function of the site worked. They would repeatedly say, for example, "a ___ is really a ___" vs. just calling it what the function actually is.
  • Implementation was a far cry from their sales support. After basically nickel-and-diming you for everything, they - very poorly - cap your use of their implementation support team.
  • Overall, Igloo didn't work for our organization because they do multiple things decently vs a few things excellently. The experience with Igloo was unremarkable.

Return on Investment

  • Negative impact due to the hit on time capital needed to get it up and running and then for it not to be functional to its purpose.
  • Created a long-lasting pause before attempting to launch with a more reputable and sustainable company.
  • The company attempted to strong-arm us into continued use despite the fact it wasn't working for us and didn't offer "make it right" support.

Alternatives Considered

Asana and Facebook for Business

Other Software Used

Facebook for Business, Asana