Item: ignio AIOps
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

ignio AIOps is being used by a department. We are automating resolution of infrastructure alerts. This is freeing up agents to work on more complex issues by not having to work on high-volume routine issues. Additionally we are able to offset our supplemental resource cost.

Pros and Cons

Handles server and database alerts well.
We have a large server footprint and this helps us keep up with the issues and noise that can generate and drive volume.

Ease of support is an opportunity, specifically when it comes to upgrades.
Configuring use cases in a more common language like Python would allow for quicker adoption by agents and quicker deployment.

Return on Investment

Realized contract resource reduction due to automating routine issues.

Support Rating

Digitate has been a great partner.

Key Insights

Do you think ignio AIOps delivers good value for the price?

Yes

Are you happy with ignio AIOps's feature set?

Yes

Did ignio AIOps live up to sales and marketing promises?

Yes

Did implementation of ignio AIOps go as expected?

Yes

Would you buy ignio AIOps again?

Yes

Usability

ignio AIOps version upgrades were a heavy lift. Having to learn a new language versus an industry standard language took time. More consideration on overall internal long-term support needs to be determined.

Likelihood to Recommend

Suited for infrastructure support. We are still learning and waiting for the AI functionality to be realized so no judgement on AI yet.

So far so good!

Overall Satisfaction with ignio AIOps