A customer advocacy software that may get the job done
November 21, 2017
A customer advocacy software that may get the job done
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Influitive
Influitive is used by our marketing department to help keep a customer community where the main goal is to get customers interacting with and learning from each other, while we are also able to get reviews, referrals, and references from them. We also use Influitive to share product information and support other department needs (e.g, product, customer support), albeit sparingly.
- Great rewards section - of their competitors, the gamification aspect of turning in points for rewards is spot on. It's easy to update new rewards each month.
- Clean interface for customers - the application is fairly simple for customers to get onboarded and use, and doesn't have a bunch of overly complicated pages for them to get lost. It's very straight forward.
- Reporting - detailed reporting is hair-pullingly frustrating. They've do try to help customers out by providing tips and tricks and their customer service is great for helping me find exactly what I need, but it's not intuitive at all.
- Glitchy app - They have an app that our customers can use to interact with our hub, however sometimes activities aren't properly tracked or points aren't properly allocated to our customers. I've reported this to their support team and currently, because there's a manual workaround, it's not on their roadmap to fix.
- Has helped us easily increase our reviews, but that's about it!