Overall Satisfaction with Influitive AdvocateHub
Influitive is being managed by our marketing department as a means to connect with customers authentically. Being that we are a software company, we utilize this service to create a community for our customers as a way to create connections, share resources and allow the customer's voice to be heard. We also use Influitive with our employees to help increase culture and bonding.
- They make the process for customer interaction easy and fun.
- They have created an environment that is unique and addicting through the use of gamification.
- The support team is always friendly and willing to help!
- When dealing with technology, there are always some hiccups. But, Influitive is constantly addressing any known issues and working to improve their platform.
- It has helped tremendously with customer retention.
- Helped create a connection between out product and customer.
- Given us insights into what pains our customer that we may not have had without it.