Good ERP system for small to medium sized businesses
December 02, 2024

Good ERP system for small to medium sized businesses

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Infor CloudSuite Industrial (SyteLine)

Infor CloudSuite Industrial (SyteLine) is a great tool for inventory management. We utilize CPQ for configuring jobs which works well for our product line that is modular in nature. One of the best features is the ability to download to and upload from Excel for mass editing. Overall it is a good ERP system for small to medium sized businesses.

Pros

  • Ability to download to and upload from Excel for mass editing
  • Inventory Management and Engineering BOM control
  • CPQ is a great add-on module for modular products

Cons

  • The biggest issue I have with Infor CloudSuite Industrial (SyteLine) is that the customizations of our forms makes it expensive to uplift regularly, due to the cost of our partner having to evaluate those customizations to see if they will be affected by each uplift. I wish there were more patches offered for fixes of bugs vs. just rolling it into the newest version.
  • We have had several tickets for issues where reversing transactions (unshipping/returning primarily) causes mix-ups in serial and lot numbers, which we think is related to temporary records in the SQL database. More development work needs to be done here to prevent these issues when a transaction is reversed.
  • The pick-pack-ship functionality is cumbersome for our business. We are currently using Sureship as a 3rd party software workaround, but we don't love it. I wish the base functionality was more efficient for our type of make to order operation.
  • There is no easy way to reverse job material transactions on a job - there should be some sort of "undo" button to "unissue" parts vs. having to type them in manually. We also see errors when we do type them in if there is a material that is listed more than once in the pick list (in multiple phantom sub-assemblies). The negative transaction gets messed up even if the sequence number is used.
  • APS planning allows us to reduce the number of "out of parts" situations, especially when combined with use of the exceptions reporting.
  • CPQ configuration tool has saved hours of BOM creation and order entry.
I think it is good overall ERP software, but there are definitely some areas for improvement, particularly in the shipping functionality and accounting functions.
In our experience, Infor CloudSuite Industrial (SyteLine) is more flexible/easier to customize than SAP.

Do you think Infor CloudSuite ERP delivers good value for the price?

Yes

Are you happy with Infor CloudSuite ERP's feature set?

Yes

Did Infor CloudSuite ERP live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Infor CloudSuite ERP go as expected?

I wasn't involved with the implementation phase

Would you buy Infor CloudSuite ERP again?

Yes

We feel like Infor CloudSuite Industrial (SyteLine) works well from the operational side of the business, but our accounting team feels it is not the best software they have worked with on the financial side. I do think that the Dataview functionality is a great addition, but I wish there were more training materials and examples of how to create them. I also wish there were more tutorials on how to do things in Designer mode.

Infor CloudSuite ERP Feature Ratings

Not Rated
Accounts payable
Not Rated
Accounts receivable
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Journals and Reconciliations
Not Rated
Configurable Accounting
Not Rated
Standardized Processes
Not Rated
Not Rated
Billing Management
Not Rated
Cash and Asset Management
Not Rated
Travel & Expense Management
Not Rated
Budgetary Control & Encumbrance Accounting
Not Rated
Period Close
Not Rated
9.0
Inventory tracking
8
Automatic reordering
Not Rated
Location management
10
8.0
Pricing
8
Order entry
8
Credit card processing
Not Rated
Cost of goods sold
8
Order Orchestration
8
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
6.5
Dashboards
6
Standard reports
Not Rated
Custom reports
7
8.0
API for custom integration
7
Plug-ins
9
9.0
Role-based user permissions
9
Single sign-on capability
9
Not Rated
Award Lifecycle Management
Not Rated
Project Financial Management ()
Not Rated
Not Rated
Project Planning and Scheduling
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Definable Resource Pools
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Contract Authoring
Not Rated
Contract Repository
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Supplier Management
Not Rated
Not Rated
Risk Repository
Not Rated
Control Management
Not Rated
Control Efficiency Assessments
Not Rated
Issue Detection
Not Rated
Remediation and Certification
Not Rated
Not Rated
Transportation Planning and Optimization
Not Rated
Transportation Execution Management
Not Rated
Trade and Customs Management
Not Rated
Fulfillment Management
Not Rated
Warehouse Workforce Management
Not Rated
8.6
Production Process Design
8
Production Management
8
Configuration Management
10
Work Execution
8
Manufacturing Costs
9
8.3
Forecasting
9
Inventory Planning
10
Performance Monitoring
6
Not Rated
Proposal Management
Not Rated
Product Master Data Management
Not Rated

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