Infor CRM is a good choice
Kenneth Streetman | TrustRadius Reviewer
October 02, 2015

Infor CRM is a good choice

Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

8.1 build 05

Modules Used

  • All

Overall Satisfaction with Infor CRM

Infor CRM, formerly known as Saleslogix, is the CRM of choice for Coverall's sales organization. It allows our sales team to manage prospects efficiently, offer professional proposals, organize opportunities, and complete them in a mostly paperless environment quickly and with little training on process. As the CRM admin, developer and integration expert, it offers me a wide range of freedom to hook into other systems and make changes in the way our business works quickly. For companies who want to be agile to keep up with the times, its a great CRM choice.
  • Infor CRM is well designed for sales teams that require minimal computer training.
  • Infor CRM has great support from partners who understand the backend of the system very well.
  • Infor CRM has excellent formatting and User Interface applications allowing a wide range of customization if required.
  • Infor, the new owners of the CRM, could work with the end-user companies that own the product a little more.
  • The software, though easy to use and manage, can run a little slower with a high volume of users.
  • Faster lead conversion
  • Increased Employee efficiency
  • Better customization
Infor CRM performs very well against all three of the CRMs I have used and worked with in the past. As customizable as you need, or out of the box features that can be used immediately, Infor CRM is a good choice; especially for businesses with sales teams that aren't well versed in computers.
For smaller companies that need a Salesforce type solution, but don't have the assets to support that type of expenditure, Infor CRM is a great selection.

Infor CloudSuite CRM Feature Ratings

Customer data management / contact management
8
Workflow management
7
Territory management
5
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
4
Contract management
5
Quote & order management
8
Interaction tracking
7
Channel / partner relationship management
8
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
7
Email marketing
4
Task management
6
Billing and invoicing management
Not Rated
Reporting
5
Customizable reports
8
Custom fields
8
Custom objects
9
Scripting environment
9
API for custom integration
9
Role-based user permissions
9
Single sign-on capability
8
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
8
Compensation management
Not Rated
Mobile access
8