Overall Satisfaction with Infor CRM
Infor CRM is being used to capture all dialogue between us and our public. Every person in the company is responsible for documenting their conversation with prospects, customers and vendors. In addition, our internal projects are tracked in CRM.
- The UI of Infor CRM is very simple. It allows novice users to get what they want as well as advanced users.
- Infor CRM works well on all browser platforms making it easy for users to have a choice in what they want to use.
- Infor CRM is very flexible in terms of creating a solution that can fit many industries.
- Infor CRM tends to operate a bit slow. This is makes a little harder for advanced users.
- Infor CRM requires all contacts to have an account. This forces a company to have a data structure that may not fit their needs.
- Infor CRM doesn't allow for ease of sharing information with non-crm users.
- Infor CRM has allowed us to be more efficent. We all able to see and manage the open tasks.
- With Infor CRM we are able to resolve customer issues much faster as a team.
- We are able to automate reporting needs and make better decisions.
Nothing against the product itself. My fear is in the company which currently owns the product. It has been bought and sold several times in just 3 years and a big name change. It has gone through a lot and not sure what the motivation behind the current owner may be. Infor CRM could be in danger since it has lost so much market share.
Infor CRM Feature Ratings
Using Infor CRM
Using Infor CRM
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using