Overall Satisfaction with Infor CRM
Infor CRM is being used to capture all dialogue between us and our public. Every person in the company is responsible for documenting their conversation with prospects, customers and vendors. In addition, our internal projects are tracked in CRM.
- The UI of Infor CRM is very simple. It allows novice users to get what they want as well as advanced users.
- Infor CRM works well on all browser platforms making it easy for users to have a choice in what they want to use.
- Infor CRM is very flexible in terms of creating a solution that can fit many industries.
- Infor CRM tends to operate a bit slow. This is makes a little harder for advanced users.
- Infor CRM requires all contacts to have an account. This forces a company to have a data structure that may not fit their needs.
- Infor CRM doesn't allow for ease of sharing information with non-crm users.
- Infor CRM has allowed us to be more efficent. We all able to see and manage the open tasks.
- With Infor CRM we are able to resolve customer issues much faster as a team.
- We are able to automate reporting needs and make better decisions.
Infor CRM Feature Ratings
Using Infor CRM
1 - SQL, C# , Javascript , HTML, Networking, IIS , Windows 2008/2012
Using Infor CRM
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Adding Tasks/Activities
- Viewing History
- Looking up Accounts/Contacts
- Viewing Reports
- Creating Groups
- Exporting History
Yes - Its a great way to have all your contacts at your fingertips. Very easy to look up a name, see key information, and dial the phone.