Honest Infor CRM Review
LeVar Berry | TrustRadius Reviewer
Updated October 01, 2015

Honest Infor CRM Review

Score 7 out of 10
Vetted Review
Verified User
Review Source

Software Version

8.1

Overall Satisfaction with Infor CRM

Infor CRM is being used to capture all dialogue between us and our public. Every person in the company is responsible for documenting their conversation with prospects, customers and vendors. In addition, our internal projects are tracked in CRM.
  • The UI of Infor CRM is very simple. It allows novice users to get what they want as well as advanced users.
  • Infor CRM works well on all browser platforms making it easy for users to have a choice in what they want to use.
  • Infor CRM is very flexible in terms of creating a solution that can fit many industries.
  • Infor CRM tends to operate a bit slow. This is makes a little harder for advanced users.
  • Infor CRM requires all contacts to have an account. This forces a company to have a data structure that may not fit their needs.
  • Infor CRM doesn't allow for ease of sharing information with non-crm users.
  • Infor CRM has allowed us to be more efficent. We all able to see and manage the open tasks.
  • With Infor CRM we are able to resolve customer issues much faster as a team.
  • We are able to automate reporting needs and make better decisions.
Infor CRM is a great product. It is among the best of the best. MS Dynamics may be better for most as it too has made a lot of great improvements. However, Infor CRM's UI seems to be the easiest to use. It allows our users to get in and get out quickly.
Nothing against the product itself. My fear is in the company which currently owns the product. It has been bought and sold several times in just 3 years and a big name change. It has gone through a lot and not sure what the motivation behind the current owner may be. Infor CRM could be in danger since it has lost so much market share.

Infor CloudSuite CRM Feature Ratings

Customer data management / contact management
10
Workflow management
6
Territory management
8
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
5
Interaction tracking
6
Channel / partner relationship management
7
Case management
9
Call center management
6
Help desk management
5
Lead management
5
Email marketing
7
Task management
7
Forecasting
9
Pipeline visualization
9
Customizable reports
10
Custom fields
10
Custom objects
8
Scripting environment
9
API for custom integration
9
Mobile access
10

Using Infor CRM

1 - SQL, C# , Javascript , HTML, Networking, IIS , Windows 2008/2012

Using Infor CRM

It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding Tasks/Activities
  • Viewing History
  • Looking up Accounts/Contacts
  • Viewing Reports
  • Creating Groups
  • Exporting History
Yes - Its a great way to have all your contacts at your fingertips. Very easy to look up a name, see key information, and dial the phone.

Infor CRM Reliability