A Well Designed Security Awareness Tool
January 18, 2022

A Well Designed Security Awareness Tool

Jeremy Johnson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Infosec IQ

We looked at, and tested, several different solutions for security awareness training and settled on Infosec IQ. We were primarily interested in sending out phish campaigns, and while that is still our main use of the product, we find the PhishNotify Outlook add-on to be of great value as well. This gives our users a one-click option to notify [the administration] of a suspicious email and remove the message from their inbox. Infosec IQ has been well received.

Pros

  • Ease of use. Implementing PhishNotify with Office 365 was a breeze as is creating and sending phishing campaigns.
  • Phish templates. There are many templates to choose from, all of which are well designed. Almost too well designed in some cases.
  • Reporting is surprisingly well done and comprehensive.

Cons

  • No major faults come to mind.
  • Phish simulations.
  • Education.
  • Ease of use.
  • It would only take one breach due to compromised credentials to cost us more than our investment in testing and training with Infosec.
We found KnowBe4 Security Awareness Training to be pretty comparable in terms of ability. [In the end, we determined that] Infosec IQ [is] a bit more polished and easier to use [but] does come at a cost. The implementation was more straightforward with Infosec IQ when integrating [it] with Office 365 though neither was difficult.

Do you think Infosec IQ delivers good value for the price?

Yes

Are you happy with Infosec IQ's feature set?

Yes

Did Infosec IQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Infosec IQ go as expected?

Yes

Would you buy Infosec IQ again?

Yes

I cannot speak for all aspects of the Infosec IQ [software] but their PhishSim is solid. Prior to using Infosec IQ, we had not done any specific simulations [with our users]. The extent of our training consisted of email reminders about how to spot different types of malicious content. This was certainly not a foolproof plan. Infosec IQ filled a large gap in our ability to educate employees on what to look out for. [We use it] as an educational resource [for] security training. It is not a replacement for a good email filter with proper policies assigned.

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