Awesome tool to leverage
Updated February 23, 2018

Awesome tool to leverage

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Predictive Playbooks

At Granicus, we use Predictive Playbooks throughout our department to log our calls/emails/activities with prospects. We leverage this platform to be more efficient and organized in our outreach. We have been able to significantly increase our outreach efforts and keep track of our activities in a productive way. In addition, there are constant updates that keep improving this invaluable tool.


  • The support team can easily be reached and quickly addresses any bugs/issues we experience.
  • The notification of overdue tasks is a lifesaver. I love being able to see what I missed the day before as it can often change my outreach strategy.
  • The call logging functionality is unmatched. I can disposition a call and have it logged into our CRM as opposed to taking the time to manually log calls to prospects that are not in a play.


  • The "reply to" function is a bit finicky and I wish it was more accurate.
  • I would like the option of sending an email to a prospect that is not currently in a play.
  • It is a very efficient outreach tool that increases our efforts on a daily basis seamlessly.
  • I have been able to stay organized with less effort.
This tool is very beneficial when you are running a campaign or target outreach to specific prospects. I can add all of my prospects to one play with the same messaging and blast out emails very quickly. I can also keep these prospects on the same schedule and see when to call or email next.


More Reviews of InsideSales Playbooks