Insidesales.com Review
April 11, 2018

Insidesales.com Review

Kyle Cecil | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com Predictive Playbooks

It's very easy to use, even with the changes that could/need be made.
Insidesales.com is used to lay out a specific contact plan that has been put together by a group of analysts. It provides what's called a "cadence" which is a 12-16 step contact strategy over the course of about two weeks. All departments, to my knowledge, are transferring to Insidesales.com. A problem it addresses could be that it allows a simplified process to manage the way you contact your prospective.
  • Email templates are a great way to get a message out quickly.
  • Call scripts are convenient if you dont like to "freestyle" your calls.
  • Pre-recorded voicemails are great if you typically leave the same general VM. Record then leave a full voicemail at the click of a button. Huge time saver.
  • Has errors every now and again such as a continuous loading screen or some leads showing up as DNC when thats not entirely true.
  • There's something called a "Neural score" Which will tell you how likely a lead is to answer. This is inaccurate due to gatekeepers. they can answer but you will get the same answer from them each time. (Not in at the moment. Send an email. etc.) provides false hope.
  • If there is not an Email associated, you will have to physically skip the step. This is a small inconvenience but the time it takes to work around this issue adds up. Playbooks should just know that there is no Email and auto-skip the step and allow to input an Email when you can.
  • Management
  • Organization
  • Contact percentage.
They work hand in hand but insidesales.com is more of the dialer whereas Salesforce is more of the management tool.
InsideSales.com is best for management but not the best for keeping up with notes.