IDSC as a Cisco VSAM
April 11, 2018

IDSC as a Cisco VSAM

Natasha Toccket | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Predictive Playbooks

As stated earlier, the neuro score has been helpful on a few of my reach outs to customers. I do not have much of my notable events to help me speak to anything within my territory. The overlay feature of ISDC on SFDC is helpful to be able to call and pull up the information of the customer, contact, deals, and notes while staying all on the same screen.
We are currently using ISDC within our department. I started the pilot in August of 2017 with a small team in commercial sales. Since then, we have rolled it out to the entire commercial sales team. The public sector team will be rolling it out to them as well.
Business need is addressed by being able to keep track of our deals that we have in the pipeline, and by using plays that reminds us to call the customer and reach out to the partner. In addition, it gives us plays to reach out to whitespace accounts to try to make traction with customers that we have not sold to before.


  • ISDC has been great for upside deals that we are tracking to keep on top of them and try to pull them in to commit.
  • ISDC has helped me to touch a lot of customers that I may not have been able to reach out to so quickly and easily without the tool.
  • ISDC has helped to clean out our contacts with SFDC but going through leads quickly and realizing that is not the correct contact and going to find who the correct contact is.


  • Need better leads through SFDC to put into plays so that we are able to expand out account pen rate.
  • Having ISDC and SFDC speak with Cisco ready and other reports to ensure that we know what the customer already HAS on their network and make it easier to build a player to cross-sell.
  • The tool has given me the ability to make cold calls and catch up on deals quickly when I only have a short amount of time.
  • It has helped me reach out to more of my whitespace accounts than I otherwise would have been able to.
It is good when you have a small amount of time but you are trying to build a pipeline or get updates on deals. You can quickly and easily fly through some calls and emails in a short amount of time in between other calls and meetings that we have throughout the day.


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