Most helpful CRM tool.
June 22, 2016

Most helpful CRM tool.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Basic

Modules Used

  • Insightly iOS / Android Mobile App

Overall Satisfaction with Insightly

Insightly is mainly used by me, as the office manager. I take down all the orders we get in and therefore am in charge of updating all our client information in Insightly. Insightly is used by all departments of our company. It gives us a great overview over our thousands of clients and helps us keep track of each client's order with us.
  • Excellent product to keep track of your client's information (all in one place.) Additional features like being able to add your own fields/boxes to each contact and organization is a huge bonus that has come in handy for our business.
  • Being able to add tags to each contact/organization is a huge plus. Makes it easy to keep track of contacts/organization.
  • Tasks! We love tasks over here in our business. We recently started using tasks and assigning tasks to individual employees and it has been a huge relief to how things were done in the past. Things get done much faster now thanks to tasks!
  • I can't think of any features that I think are hard to use, missing functionality or things that I think could be done differently.
  • Improved efficiency
We have achieved the outcome chosen.
For our company Insightly is especially well suited. We deal with multiple customers on a daily basis and just having a place to store all their information along with tasks to add to each of them is a blessing. It makes things so much easier for us here.

Insightly Feature Ratings

Customer data management / contact management
10
Workflow management
10
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
10
Interaction tracking
10
Lead management
Not Rated
Email marketing
Not Rated
Task management
10
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
10
API for custom integration
10
Single sign-on capability
10
Social engagement
10
Mobile access
10