Small Business Switch Away from Insperity Workforce Optimization
September 15, 2022

Small Business Switch Away from Insperity Workforce Optimization

Lonnie deMarco | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

5 to 149 employees

Overall Satisfaction with Insperity Workforce Optimization

Insperity Workforce Optimization was being used for all HR functions upon my arrival to the company, including but not limited to: payroll onboarding, I-9 process, employee handbook signing, benefits including medical, dental, STD and LTD, time and attendance and HR record keeping. Prior to my assignment as an HR Consultant (Generalist) for this small company client, they were utilizing Insperity and Insperity's specialists for all of their administrative HR needs.
  • Payroll Administration
  • Cost of overall product
  • Cost of benefits (medical, dental, LTD, STD, other)
  • Sales process
  • Small business HR Support (State law administration and knowledge, etc)
  • Payroll
  • Benefits
  • State Law administration
  • For the cost, Insperity no longer made sense for the organization. We ended up going with a smaller but highly reputable PEO that gave us a better product and service for less cost.
I inherited Insperity Workforce Optimization when I came in as a consultant to the firm. One of the reasons I was brought in was to see if Insperity was an appropriate product for a growing firm, as they had signed up for it when the company was only 4 individuals, based on a recommendation from a former non-HR colleague. We switched to Justworks within 4 months of my arrival, as they had a lower cost product, were able to offer a better overall benefits package for the firm, and their specialists were better trained/ more knowledgeable. Insperity did try to win back our business, but did so by insulting the product we ultimately went with and attempting to sell using "scare" tactics. From my experiences, I wouldn't want to fault all of Insperity for one (very experienced, mature) sales rep's method's, but the conversation did leave me with an unfavorable impression of the overall Insperity company and I now shy away from recommending Insperity to my other clients.

Do you think Insperity delivers good value for the price?


Are you happy with Insperity's feature set?


Did Insperity live up to sales and marketing promises?


Did implementation of Insperity go as expected?

I wasn't involved with the implementation phase

Would you buy Insperity again?


If you are a mid-sized company and have other HR support, Insperity may work for your administrative HR needs (ex. payroll, onboarding, etc). Insperity is a well known brand name and the price reflects that. However, in my opinion, there are many lower priced alternatives providing the same administrative HR services with more knowledgeable specialists.