Customer success made easy!
September 05, 2018
Customer success made easy!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom has been a real game changer for us in the way we operate. We have used many tools and platforms before to track user activity on WaveMaker, and they had very limited capabilities. However, with Intercom that has changed because everything can be customized inside the platform and the best thing is you can also interact with users within Intercom. Tracking user activity provides valuable inputs and helps us serve our users better. With the help of Intercom we have changed how we nurture users and have been helping our users better.
- Tagging users based on their activity. You can customize a lot of components on Intercom and users can be tagged according to set parameters automatically.
- Since everything on Intercom is transparent, it is easy to collaborate and help users.
- We can set reminders and snooze the conversations.
- Intercom sometimes becomes a little confusing because there are some parameters which come default with Intercom and you can't remove them.
- Since Intercom's cost is based on the number of users on the platform, it can become a little expensive.
- Intercom should really concentrate on building their reports, the reports are very simple and don't give deep insights for evaluation.
- Customer success team has greatly benefitted from Intercom.
- A lot of users can now be managed
- Different people from different teams can be involved in solving customer queries.
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