A Support Tool Hero!
March 13, 2020

A Support Tool Hero!

Nikki Steinmetz, aPHR | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We're using Intercom to support our customers through chat and help guides. We also utilize Intercom to distribute email campaigns to target certain audiences.

Pros

  • Targeted Email Campaigns
  • Support Chat
  • Integration with Slack

Cons

  • Cleaner View with Support Chat
  • Clearer Explanation of Offerings with Subscription Level
  • Helps provide customers support easily
10,000 to 25,000
B2C
I like Intercom, however, I don't know much about other solutions similar to it, so I'm not sure how likely I would be to recommend it, not knowing what else is out there. I do enjoy that they have an app, it's pretty easy to use but there is somewhat of a learning curve before feeling comfortable with it.

Comments

  • Kate (Intercom) | TrustRadius Reviewer
    Kate (Intercom)
    commented 6 years ago
    Thank you for leaving this review and for your feedback Nikki. I'm so happy to hear that Intercom is helping you provide easier support for you clients. I've passed your comments about our subscription packages on to our team, we're always learning from our customers' experiences. Thanks again, Kate (Intercom - Customer Engagement)

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