Greenway - almost there but still needs some help
Keith Ewanyk | TrustRadius Reviewer
February 17, 2015

Greenway - almost there but still needs some help

Score 5 out of 10
Vetted Review
Verified User
Review Source

Software Version

v9.10 updt 04

Modules Used

  • Intergy base PM, EMR, HL7, e-labs, e-rx, epcs

Overall Satisfaction with Intergy EHR

Intergy EHR is used by providers, clinicians and support staff to serve patients in a diagnostic treatment center setting. We provide services for: PCP, PT, OT, SLP, mental health counseling as well as Neuro, Psych and Podiatry. We do x-rays, e-labs, transcription, tasking, scheduling and e-billing. We are MU and PCMH and PQRS certified and use the dashboard in PA.
  • Very customizable... Custom screens, forms and findings.
  • Custom reports but this is a dual sided sword since cant get to everything
  • Nice tracking and audit logs
  • Nice flowsheets capability and Health reminders
  • Customer Support
  • Vendor interfaces
  • Sales and CRM, always a cost to do things
  • Open up reporting
  • Spell checking on notes
  • User access control and multi level security and access
  • Doc sifting in charts
  • Auto pull labs vs manual user pull
  • True HL7 interop directly into charts
  • Smoother release integration , rollout and testing
  • Each release upgrades impacts work flow and cash
  • MU, PCMH and PQRS w PA reporting and dashboards has helped but need to take further and also allow ACO
  • NextGen Healthcare Practice Management
Some features are the same and some are little easier to use.
General practitioner
51-100 practitioners
How well is the product customizable for workflow modifications for my clinic? Does the result flow easily for the provider or are there many chunky clicks required? (i.e. one modification to a workflow between the nurse and provider requires 27 clicks.. ok this accomplished the workflow that was needed but at what cost?)

Can your system produce customized reports on the fly, is the data real time or lagging?

Can the system be tuned in terms of document/note templates and the Graphic User Interface forms so a particular practice/provider/speciality needs can be taken into account?

Intergy EHR Feature Ratings

Real-time eligibility verification
2
Coding
7
Claims management
8
Patient billing
8
Financial Reporting
6
Rule-based scheduling
6
Automated patient check-in
8
Automated appointment reminders
6
Multi-location support
9
Calendar interface
9
Charting / document management
8
Templates
8
E-prescribing
6
Fax integration
3
Patient portal
5
Mobile/tablet support
5
Speech recognition
3
Integration with other EMR and PM systems
3
Customization
6
Workflow automation
6
Role-based permission levels
5
Data backups and redundancy
5
HIPAA compliance
5
Local mode / networking failsafe
Not Rated
Task tracking
7
Specialty-specific workflows
7
Multi-office / multi-physician capabilities
7

Using Intergy EHR

115 - Fiscal, Admin, scheduling, EMR
2 - IT and heavy reporting and PM skills
  • Doctor workflows
  • Patient workflows
  • MU, PCMH workflows and reporting
  • Quality Metrics
  • Cash FLow
  • Practice Management metrics
  • After hours and urgent care expansions
  • Other clinics inclusion
  • FQHC

Intergy EHR Implementation

Track all hours and don't sign off on anything if you are not 100% happy.
Yes - Pre DB Fiscal and then EMR
Change management was a major issue with the implementation - Vitera Greenway staff only wanted to work exact hrs on contract regardless of where implementation was, done , up or broken, had to heavily discuss to get help esp. when product didn't live up to sold expectations for NYS.
  • Failed DB conversions
  • Lack of time in schedule before their PM said project accepted
  • Implementing features we were told were their but were not

Intergy EHR Support

SIloed support teams, a lot of transferring, feel I need to bird dog my cases.
ProsCons
Problems get solved
Kept well informed
Support cares about my success
Slow Resolution
Escalation required
Need to explain problems multiple times
No - Cost, we are a Not For Profit.
Yes - Was it voted on as important to fix by all, who cares, its broken
Some people are exceptional but you can not always get them. It stinks they don't provide an email and phone number so you can reach out to them.

Using Intergy EHR

Some things are a lot of clicks, missing functionality.
ProsCons
Well integrated
Feel confident using
Requires technical support
Slow to learn
Lots to learn
  • Scheduling
  • Check ins/outs
  • Immunizations stink.
  • Some workflows are a lot of button clicks.
  • No faxing or multi signatures on documents.