Overall Satisfaction with Intermapper
Intermapper is my main systems monitor software. I use different software to monitor SIEM, AD and that sort of thing. But Intermapper is what lets me know what's up and what's down with a wonderful live network map. When we get a helpdesk ticket for a network related problem, a simple glance at the Intermapper map lets me know if the issue is isolated or company wide.
- Another great feature is that it shows you, visually, the bandwidth utilization of your network by using "ants" and color codes. Incredibly useful.
- Alarms are very easy to setup, again much easier than the packages mentioned above.
- Room for improvement would be better "shortcuts", they have some great setup shortcuts in some sections, but none at all in others, for some reason.
- Intermapper does not print out very well. What would be awesome is if you could export the map in Visio format.
- Cleaning up after map discovery can be tedious. For example when it finds a switch, it maps out every individual switch port. It can be time consuming to getting the map just as you want it. Good news, you only have to do this once.
- I have a great big monitor sitting outside my office. Anybody can walk by and at a glance, see that everything is running. Sometimes it's hard to get visibility to the IT department, this is a great way to do it.
- When the Boss walks by and sees all the green systems and the complexity of it all, you get less heat from being "overhead" and a mystery as to what IT does.
- At a glance I can see what network segments are getting stress, how all the UPS systems are performing and if any servers are getting over utilized.
Some of these other packages have some very sophisticated capabilities that Intermapper lacks. The problem is, not too many IT departments have the bandwidth to set them up properly and us the sophisticated features and maintain them. So why not get something that does what you really want, a dashboard view of what's up and what's down. Another place Intermapper shines is data collection. I don't know how it does it, but it can store years of data on the SMTP items you may be monitoring. I've never had disk space issues.