TrakCare Doesn’t Go Beyond the Start
March 19, 2020

TrakCare Doesn’t Go Beyond the Start

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with InterSystems TrakCare

It is used as a front end of one of our main products. Internally and externally it’s used heavily. It allows users to search our patient database and display SDA/HL7 information.

Pros

  • Quickly get a front end working into patient indexes.
  • Integrates with InterSystems products.
  • Works with IE well.

Cons

  • Extensibility of features.
  • Custom JavaScript/HTML/CSS support is almost nonexistent.
  • Source control has to rely on serialization of entire compiled package of TrakCare instead of individual edited files.
  • Transformations should handle everything instead of just non system default code.
  • Quick results for a new company.
  • Costing exponentially more to maintain as we evolve the product.
InterSystems has great support, however TrakCare is a different experience and their knowledge of that product is far more limited. This is shown through the lack of documentation of the product.

Do you think InterSystems TrakCare delivers good value for the price?

No

Are you happy with InterSystems TrakCare's feature set?

No

Did InterSystems TrakCare live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of InterSystems TrakCare go as expected?

Yes

Would you buy InterSystems TrakCare again?

No

Well suited if you have no developers and need something up quickly to let users get into patient data. But if you want to go beyond the layout, organization, or access of the application, it’s an uphill battle and doesn’t scale at all. If you want to be able to evolve the product, it’s not easy whatsoever.

InterSystems TrakCare Feature Ratings

6.4
Real-time eligibility verification
10
Coding
10
Claims management
10
Patient billing
1
Financial Reporting
1
Not Rated
Rule-based scheduling
Not Rated
Automated patient check-in
Not Rated
Automated appointment reminders
Not Rated
Multi-location support
Not Rated
Calendar interface
Not Rated
Medical Inventory Management ()
Not Rated
3.1
Charting / document management
10
Templates
4
E-prescribing
3
Fax integration
2
Patient portal
5
Mobile/tablet support
1
Speech recognition
1
Integration with other EMR and PM systems
1
Customization
1
Workflow automation
Not Rated
5.5
Role-based permission levels
6
Data backups and redundancy
7
HIPAA compliance
8
Local mode / networking failsafe
1
1.0
Task tracking
Not Rated
Specialty-specific workflows
Not Rated
Multi-office / multi-physician capabilities
1

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