Fast and easy remote access
September 05, 2024

Fast and easy remote access

Klemen Kalin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use ISL Light for remote access to customer desktops when clients need help setting up our desktop banking app, helping resolve issues (lost data, access problems, etc.), or just a walk-through when required.

Pros

  • Quick installation
  • Easy use (client end)
  • Easy use (agent end)
  • Better CX
  • Faster issue resolving
  • Shorter interaction times
ISL Light does what we require from it. I am certain we do not utilize its full potential as we do not really need it.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

ISL Light serves its required purpose really well. It is fast and efficient and perfectly meets our requirements. As such, we can only recommend it. We are, however, not the most demanding user, as we really only require it to access a desktop remotely and have the session recorded for revision purposes.

ISL Light Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Not Rated
Over-the-Internet remote session
10
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Not Rated
Remote Active Directory® management
Not Rated
Centralized management dashboard
10
Session record
10
Annotations
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated

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