Ivanti Endpoint Manager - A one-stop solution to your IT patch and inventory needs
Updated January 21, 2021
Ivanti Endpoint Manager - A one-stop solution to your IT patch and inventory needs
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)
Ivanti Endpoint Manager is our global solution for inventory, patch management, and software distribution. We also perform remote support activities and are ramping up a central provisioning strategy. Ivanti also ties in to our data warehouse solution and our asset management solution, feeding both with vital information to keep reports and device records up to date.
- Patch management. You can devise multiple patch strategies, automate patching, and really drive your environment to a secure posture.
- Software distribution. There are multiple avenues to take when it comes to distributing software, and Ivanti can support many of them. Their interface makes it easy to build packages, and using their distribution methodology, it is efficient in performing rapid mass deployments.
- Device inventory. Out of the box, Ivanti gathers a lot of information on a device and you can report on nearly anything you want. They also have mechanisms in place to gather additional information from clients that are not standard, enhancing reporting capabilities and allowing you to provide useful data to your customers.
- Patch reporting. Ivanti is still largely user and device centric when it comes to reports. Reporting on patches is still lacking out of the box. Through other tools, we can take the patch data and build the necessary reports, but we should be able to do this with Ivanti natively.
- Documentation. While it has improved, Ivanti is still behind on documentation for their products, especially the smaller add-ons to the main suites. Their employees are willing to help teach on different aspects of the product, but a lot of this information should already be included in documentation.
- Ivanti is allowing us to accomplish more standardization and support as we centralize all IT functions and develop true global standards. Without Ivanti, we would have to use multiple tools and would not be as far along in our project as we currently are.
Both solutions will effectively manage Microsoft patches to devices, but Ivanti goes the extra step. With Ivanti, we can manage third party patches, where SCCM would require a third party solution (like Ivanti, who a lot of SCCM customers use for third party). Ivanti also gives us better capabilities for software deployment, device inventory, and device support. Additionally, we have a small handful of non-Windows devices (Apple, Linux) that we can manage through Ivanti. It is a one stop shop vs. the alternative.
Do you think Ivanti Endpoint Manager delivers good value for the price?
Yes
Are you happy with Ivanti Endpoint Manager's feature set?
Yes
Did Ivanti Endpoint Manager live up to sales and marketing promises?
Yes
Did implementation of Ivanti Endpoint Manager go as expected?
Yes
Would you buy Ivanti Endpoint Manager again?
Yes
Using Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)
2000 - Various IT administrative levels, from your tier 1 service desk representative to the more advanced user site support teams, to enterprise IT level employees. Managers have access to reports. Specialty teams that need specific functions are granted that level of access, so they cannot affect the rest of the organization. There is a lot of flexibility in who we grant access to and what they can do.
4 - Most of my teammates have a working knowledge of Ivanti. They have had some formal training, and understand how to perform the administrative functions when needed. Ivanti has structured itself so even the most novice person can use it. Obviously, the more you use it, the more skills you acquire and more functions you can perform.
- Provisioning.
- Patching
- Inventory
- Software deployment and baselining
- Remote Control
- Provisioning, merging out of the box with customized processes to achieve a robust solution
- software baselining, finally getting all devices up to a specific level of software to make support easier and uniform.
- Mobile Management
- Remote provisioning
Evaluating Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) and Competitors
Yes - Various. My direct replacement was BigFix. We have also replaced SCCM in some of our other groups. We decided to standardize on a solution for patching and device management, and Ivanti was chosen as the best product that met our needs.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Prior experience played an important role. Some of our groups had already been using the product and were able to demonstrate the benefits of it over the other potential solutions.
Would not change our process. We know the components and features we need to make our company IT successful, and we evaluate to those standards. It is a fair process and ges us to the best fit for our organization.
Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite) Support
| Pros | Cons |
|---|---|
Quick Resolution Knowledgeable team Problems get solved Kept well informed Immediate help available Support understands my problem Support cares about my success Quick Initial Response | Escalation required |
Why are you asking about Oracle Linux when this is an Ivanti review?
Yes - Sometimes. Some bugs are easy for them to fix and get included in the next service update. Others take some time and could be multiple releases before it is fixed. We do have a handful of issues that have been outstanding for years, they are not a priority for Ivanti as the company shifts products and vision.
We were having scanning issues, and nobody could figure out what was happening. Our TSM couldn't find a solution, and the PSE level of support was also at a loss. We finally connected with a lead developer, and he joined us for a series of calls. On some of the calls, he was writing code on the fly to help us identify where the problems were and give his team better logging to track down the issues. Much of this code ended up being introduced back into the product at a future update, and he helped us get our systems working properly again.
Using Ivanti Unified Endpoint Manager (formerly LANDESK Management Suite)
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Patching
- RC
- Initial setup
- Provisioning
- Query building
- Reports